Caseworker

About the role

The Salvation Army is hiring a Social Service Caseworker II in Scranton, PA. This position reports to Corps Officers and is available immediately. The position offers a competitive salary and benefits package.

Responsibilities

• Maintain confidentiality in all job-related matters.
• Complete all documentation, including client case notes, in a timely and accurate manner and secure confidential records.
• Conduct or arrange for workshops on budgeting, resources, etc.
• Greet clients and provide them with the necessary forms to be assisted.
• Interview clients seeking material assistance.
• Maintain a database of community resources to refer clients to other locations that may help address their needs.
• Make appointments for clients who need services.
• Provide clients with information and referrals to appropriate Salvation Army programs and other community resources.
• Refer clients seeking spiritual guidance to the Corps Officers.
• Attend social service agency meetings directly related to the services The Salvation Army provides.
• Demonstrate respect and professionalism with clients, staff, community representatives, and volunteers.
• Develop partnerships with colleges to establish The Salvation Army as a site for social service internships or volunteer opportunities.
• Inform local community agencies and other sources about the goals and objectives of the Emergency Assistance Program.
• Keep abreast of community issues and services by visiting other community agencies.
• Participate in meetings and collaborative networks to address issues relevant to the community's residents.
• Participate in training, workshops, and other educational opportunities that would enhance the skills related to this position.
• Represent The Salvation Army at conferences, social service community functions, and community meetings.
• Answer phones professionally and assist with food pantry calls when needed.
• Afford daily maintenance of the social services office organization, including typing, filing, mailings, ordering supplies, etc.
• Coordinate monthly statistics on all services provided and submit them accordingly.
• Afford coordination of various social services programs, activities, and services, including Youth Camp, Adopt-a-Family, Angel Tree, etc.

Requirements

• A high school diploma or equivalent is required, an associate degree in social services or related field is preferred.
• A minimum of 2 years experience in social services or a related field is required.
• Ability to communicate both verbally and in writing; follow written and verbal instructions; organize responsibilities, multitask, and function independently; and work in a team environment.
• Working knowledge of Microsoft Office.
• Excellent time management and customer service skills, high energy level, and solid work ethic.
• Knowledge of community resources.
• Must complete KeepSafe and other required trainings upon hire.
• Bilingual ability (English and Spanish) preferred; proficiency in spoken and written English required.
• Demonstrate discretion, integrity, and confidentiality in dealing with all matters and the ability to engage with diverse populations.
• Valid Driver’s License and clean driving record required.
• Knowledge of cultural flexibility, competence in working with multi-cultural participants and experience working with inner-city populations.
• Detail oriented with keen attention to accuracy and confidentiality.
• Child Protection Clearances PA Act 153 requires that all prospective employees complete the following clearance and background checks prior to employment: PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record/Fingerprint Check.

Benefits

The Salvation Army offers a comprehensive benefit package including Generous paid time off every year that includes holidays, vacation time and sick time, an Employer funded Pension Plan (company contributions begin after 1 year of employment), eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life, and more.