Case Worker - Workforce Development

About the role

The Case Worker provides a range of employment and/or educational related services to individuals in assigned programs. They assess and complete initial review processes, develop and implement plans of action, and advocate on behalf of clients.

Responsibilities

• Assess and complete initial review process including identification of participant motivation, strength, barriers and resources
• Complete any necessary paperwork related to services provided
• Help program participants to identify and access options available to them through the program and their local community
• Develop and implement plans of action that help participants set goals, identify steps, a timetable and responsibilities for each party to act and deliver on
• Review and revise plan as necessary
• Provide on-going support to participants and ensure participation and program compliance
• Advocate on behalf of client in written and oral form when providing necessary referrals and contacts with other departments/agencies/companies
• Utilize program tools to identify goals and address barriers
• Assist clients in recognizing and understanding “at risk” behaviors
• Routinely collect documentation and evidence of participant progress and activities, complete required case notes and document all services in compliance with the agency’s quality assurance plan
• Report on program progress at required intervals per funding guidelines
• Establish and maintain relationships with appropriate client referral sources
• Maintain agency confidentiality and client’s privacy
• Maintain currency on new services and referral sources as well as services provided to clients
• Maintain program policies and procedures per funding guidelines
• Follow the funding source’s requirements and CARF standards applicable to the services provided
• Depending upon assigned functional area, administer testing as needed, this may include blood testing and the coordination of administering, preparing, and shipping of samples and receiving test results
• May develop and maintain relationships with existing and potential employers
• May recruit new employers each month
• May attend meetings with the Department of Health and Human Services to review deficient case files and determine participants compliance with program based on assigned functional area
• May regularly conduct home visits with clients based on assigned functional area
• May transport clients using company provided transportation
• Create educational/program marketing materials targeted toward increasing participation in assigned program including newsletters, Facebook and websites
• Conduct presentations and awareness campaigns in order to raise awareness of services offered and increase participation
• Conduct regular group client meetings
• Conduct employer visits daily/weekly to market program services and recruit new job openings
• Maintain employer files and documentation regarding the employer and current and past job openings
• Translate and interpret information for non-English speaking clients as needed
• Communicate and interact with external program funders, attend grant related meetings or participate in training sessions as required
• Assist program participants to develop effective job seeking skills, including completing applications, writing resumes, practicing job interviewing techniques and other related skills
• Provide translation services as needed
• Provide cultural awareness education to employers who hire immigrants and assist employers in resolving conflicts and/or tensions as needed
• Operate standard office equipment and use required software applications

Requirements

• Minimum Degree Required: High school diploma or GED equivalent ~and~ At least one year of related work experience based on assigned functional area or any equivalent combination of experience, education and/or training approved by Human Resources
• Licenses/Certifications Required at Date of Hire: Chauffeur’s License may be required depending upon assigned functional area. MDCH test counselor certification & phlebotomy depending upon assigned functional area – if employee does not possess these certifications upon hire, they may receive the training and gain certification within 12 months but cannot draw blood until certification is received
• Licenses/Certifications Required within 12 months from Date of Hire: Career Development Facilitator certificate depending upon assigned functional area

Skills

• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office
• Partnering with other functional areas to accomplish objectives
• Facilitating meetings, ensuring that all viewpoints, ideas and problems are addressed
• Organizing and prioritizing multiple tasks and meeting deadlines
• Communicating effectively, both orally and in writing

Qualifications

• Ability to speak and write in English
• Skill in interpreting, speaking and writing in Arabic, Spanish or other native language of the predominant service population is preferred