Case Worker - Child Support Customer Service

About the role

The Child Support Specialist is responsible for initiating locate, intake, establishment, enforcement, or interstate actions for the establishment of paternity, establishment of a support order, enforcement of a support order, and the collection of current and delinquent child support. This individual ensures that all State, Federal, and contractual time frames are met concerning establishing and or enforcing child support orders.

Responsibilities

• Assesses cases in accordance with state and federal policies, rules and regulations, such as location of non-custodial parent's address, employment, and assets; establishment of paternity and/or support order; enforcement of support orders; and review/adjustment of support orders and take appropriate case action within established federal, state, and contractual time frames.
• Obtains and processes information necessary for the establishment of paternity and support orders, enforcement of support orders and review/adjustment of support orders including contacting mothers and alleged fathers to attempt to secure consent orders of paternity and/or support.
• Counsels and assists customers in all stages of the child support process through both scheduled and unscheduled interviews.
• Accesses system data, including the state specific system(s), and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor designee.
• Maintains confidentiality and security of case information.
• Responds to telephone inquiries and attends to requests for service from walk-in customers, in a professional manner.
• Accesses automated case records and provide case status information to customers, as necessary.
• Records in the automated and/or hard copy case file all necessary information related to the establishment and/or enforcement of a child support obligation.
• Provides excellent customer service to internal and external customers.
• Maintains regular and timely attendance.

Qualifications

• A high school diploma or GED is required.
• An associate’s degree in a related field is preferred.
• Two years of customer service work experience is preferred.
• Experience in human services as a case manager or child support is preferred.

Skills

• Proficiency in using automated systems.
• Excellent communication skills.
• Ability to work with customers in all stages of the child support process.
• Knowledge of child support laws and regulations.

Benefits

YoungWilliams offers a comprehensive benefits package for full-time, regular employees, which includes:

• Medical, dental, and vision insurance
• Life insurance
• Disability coverage
• A 401(k) program with an employer match
• Paid time off programs
• Paid holidays