Case Worker

About the role

The ideal candidate is organized, proactive and solution-oriented, is detail oriented, and has strong and communication skills. They will have the ability to work effectively in multi-cultural work environments, showing respect and sensitivity for cultural differences, and will be passionate about Opening Doors’ mission.

Responsibilities

• Perform case management services for client survivors of human trafficking including prescreen, intake, assessment, transportation, safety and crisis support.
• Aid survivors of human trafficking clients to obtain public benefits, medical care, counseling, legal services, identification, police reports, housing, employment, financial assistance and any other social and medical services.
• Aid within urgent, emergency and non-emergency calls/response from victims of human trafficking.
• Aid with the welcome house safe haven: support with resident needs, general housekeeping and tidying, room and facility inspection and more.
• Aid with grant reporting to funders of the Survivors of Human Trafficking program.
• Aid and complete Safe at Home applications with clients and community members.
• Perform administrative support services and perform other program or agency-related duties or special projects as directed.
• Maintain complete and accurate records of clients and services provided.
• Participate in ongoing trainings and meetings to stay current on best practices, trends and developments related to human trafficking.
• Interprets and translates as appropriate/needed.
• Maintain confidentiality of all records, reports, and other materials relating to survivors of trafficking.
• Maintain an environment that enhances a positive self-image of Opening Doors’ clients and staff, and preserves human dignity.

Qualifications

• Familiarity with case management in social or human services related fields.
• Computer skills including Microsoft Office programs and online databases.
• Effective communication skills.
• Must have strong customer service skills.
• Capable of dealing with frequent change, delays, or unexpected events.
• Detailed and thorough in completing work tasks.
• Demonstrated ability to work effectively in multi-cultural work environments.
• Work with integrity and ethics.
• Can easily identify and resolve problems in a timely manner.
• Ability to manage multiple priorities.
• Strong organizational skills.
• Possession of a valid driver’s license and vehicle insurance.
• Fluent in another language, preferably Spanish.