Case Work Supervisor, Park Slope Women's Shelter

About the role

The Case Work Supervisor reports to the Director of Social Services and works in Brooklyn, NY. They oversee and support shelter staff in providing comprehensive services to stabilize the condition of homeless individuals and help them transition into permanent and/or supported housing.

Responsibilities

• Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
• Provide training and support to staff and team members regarding psychoeducation, mental health assessments, and other techniques (i.e., motivational interviewing).
• Develop and implement quarterly training sessions for the continued education and professional development of shelter staff.
• Serve as a liaison and develop linkage agreements with other community-based organizations and local mental health service providers, as necessary.
• Motivate, coach, and counsel direct reporting staff to excel.
• Ensure that all direct reporting staff completes all necessary case management documentations including housing applications, ILP, and referrals to providers as required.
• Ensure that all client charting documentation are up-to-date and reflect services provided such as service plans, re-certifications, and psychiatric assessments.
• Assist with the development of program content to address residents needs related to housing, substance abuse treatment, mental health, and employment.
• Provide assistance, interventions, and follow-up in regards to critical incidents with clients.
• Encourage teamwork among direct reporting staff as well as among peers.
• Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
• Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance, i.e., identify training needs, professional development etc.
• Overcome resistance to change from clients, direct reporting staff, and supervisors/funders.
• Administer constructive discipline to direct reporting staff, as needed.
• Monitor clients' progress toward their goals (dates achieved) and document via progress notes.
• Review all documentation related to clients' progress for accuracy, completeness, and clarity.
• Review and sign time sheets.
• Prepare performance appraisals for directed reporting staff.
• Conduct chart auditing of client files (i.e., paper and electronically).
• Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.
• May prepare marketing materials for the program.
• May plan, coordinate, and facilitate social/peer support events, including group facilitation for clients.

Requirements

• 2 years supervisory experience
• Bachelor's degree (e.g., B.A., B.S.W.)
• Master’s Degree preferred

Qualifications

• Strong communication and interpersonal skills
• Ability to manage multiple tasks and prioritize responsibilities
• Knowledge of mental health assessment and intervention techniques
• Experience working with homeless and at-risk populations
• Proficiency in Microsoft Office Suite

Skills

• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Knowledge of mental health assessment and intervention techniques
• Experience working with homeless and at-risk populations
• Proficiency in Microsoft Office Suite

Benefits

CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays. CAMBA and CAMBA Housing Ventures are proud to be an Equal Employment Opportunity Employer. We value a diverse & inclusive workforce and do not discriminate based upon race, religion, color, national origin, gender, gender identity, gender expression, sexual orientation, age, status as a protected veteran, status as an individual with a disability (including pregnancy, childbirth, or related medical conditions), or other applicable legally protected characteristics.