Case Support Manager

About the role

This role is ideal for a professional with a strong law enforcement background who can manage case workflows, support operational activities, and provide technical and administrative support across mission environments. You will coordinate case documentation, manage operational data, support system usage, and collaborate with operators, analysts, and engineers to ensure mission readiness and efficiency.

Responsibilities

• Manage case files, documentation, and operational workflows
• Support mission operations through data entry, tracking, and reporting
• Use Windows OS and Microsoft Office Suite for case management and documentation
• Provide hardware and software support to mission personnel
• Conduct basic system troubleshooting and user support
• Collaborate with technical teams to ensure accurate and timely case updates

Requirements

• A minimum of five (5+) years of experience in law enforcement
• Demonstrated capability in managing case files, documentation, and operational workflows
• Using Windows OS and Microsoft Office Suite for case management and documentation
• Providing hardware and software support to mission personnel
• Conducting basic system troubleshooting and user support
• Collaborating with technical teams to ensure accurate and timely case updates

Qualifications

The Case Support Manager must hold a Top Secret (TS) level clearance.

Skills

• Strong communication skills
• Organizational skills
• Analytical skills

Benefits

WarCollar Industries, LLC offers:

• Medical insurance premium coverage
• PTO based on billable hours
• Federal holidays plus your birthday
• Matching 401k
• Education reimbursement
• Paid training days
• Performance bonuses
• Referral bonuses
• Government shutdown protection
• Monthly team building events
• Two major social events annually

Pay

Details on pay are not specified.

Schedule

Details on schedule are not specified.

WarCollar Industries

About us: WarCollar Industries, LLC is a veteran-owned small business. We maintain a team of cybersecurity experts committed to protecting complicated data and distribution systems and providing decision makers with the most accurate assessment of residual risk possible. We work with our clients to solve the toughest challenges in the ever-evolving digital landscape. Services include network defense, computer network attack, secure network design, penetration testing and vulnerability assessment. WarCollar enables its clients to find, fix, stop, and ultimately solve cybersecurity problems across their entire enterprise. WarCollar offers generous benefits including: Medical insurance premium coverage; PTO based on billable hours; federal holidays plus your birthday; matching 401k, education reimbursement plus paid training days; performance bonuses; referral bonuses; government shutdown protection; monthly team building events plus two major social events annually. WarCollar Industries, LLC is an equal opportunity employer. WarCollar does not discriminate in employment based upon race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, status as a protected military veteran, or other non-merit factor.