Case Support Manager

WarCollar Industries is seeking a Case Support Manager to support a mission-focused contract. This role is ideal for a professional with a strong law enforcement background who can manage case workflows, support operational activities, and provide technical and administrative support across mission environments. A Top Secret (TS) level clearance is required.

About WarCollar Industries

WarCollar Industries, LLC is a veteran-owned small business. We maintain a team of cybersecurity experts committed to protecting complicated data and distribution systems and providing decision makers with the most accurate assessment of residual risk possible. We work with our clients to solve the toughest challenges in the ever-evolving digital landscape. Services include network defense, computer network attack, secure network design, penetration testing, and vulnerability assessment. WarCollar enables its clients to find, fix, stop, and ultimately solve cybersecurity problems across their entire enterprise.

Responsibilities

• Coordinate case documentation and manage operational data.
• Support system usage and collaborate with operators, analysts, and engineers to ensure mission readiness and efficiency.
• Manage case files, documentation, and operational workflows.
• Support mission operations through data entry, tracking, and reporting.
• Use Windows OS and Microsoft Office Suite for case management and documentation.
• Provide hardware and software support to mission personnel.
• Conduct basic system troubleshooting and user support.
• Coordinate with technical teams to ensure accurate and timely case updates.

Requirements

• Minimum of five (5+) years of experience in law enforcement.
• Demonstrated capability in managing case files, documentation, and operational workflows.
• Experience supporting mission operations through data entry, tracking, and reporting.
• Proficiency in using Windows OS and Microsoft Office Suite.
• Ability to provide hardware and software support to mission personnel.
• Strong communication, organizational, and analytical skills.
• Top Secret (TS) level clearance.

Benefits

• Medical insurance premium coverage.
• PTO based on billable hours.
• Federal holidays plus your birthday off.
• Matching 401k.
• Education reimbursement plus paid training days.
• Performance bonuses.
• Referral bonuses.
• Government shutdown protection.
• Monthly team building events plus two major social events annually.