Case Supervisor II
SFCASA · San Francisco, CA · 1 mo ago
HybridCustomer ServiceFull-time
We need to output HTML fragment with headings for sections: About the role (maybe Position Overview), Responsibilities, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes Position Overview (we can treat as About the role). Responsibilities list. Qualifications & Requirements (list). Skills? The qualifications include many skill-like items; but we can treat them as Qualifications & Requirements. There's no explicit Benefits, Pay, Schedule sections, except mention of hybrid schedule: "SFCASA’s current hybrid schedule is approximately 60% in-office and 40% remote, subject to organizational needs." That's schedule info. So we can include a Schedule section with that detail. No explicit Pay or Benefits. So we omit those.
We need to use
for sections: About the role (maybe Position Overview), Responsibilities, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes Position Overview (we can treat as About the role). Responsibilities list. Qualifications & Requirements (list). Skills? The qualifications include many skill-like items; but we can treat them as Qualifications & Requirements. There's no explicit Benefits, Pay, Schedule sections, except mention of hybrid schedule: "SFCASA’s current hybrid schedule is approximately 60% in-office and 40% remote, subject to organizational needs." That's schedule info. So we can include a Schedule section with that detail. No explicit Pay or Benefits. So we omit those.
We need to use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. Do not include Job ID etc. Remove boilerplate like "To Apply:" etc. Also remove application instructions. So we drop the "To Apply: Please send..." line.
We need to preserve all substantive information. So include Position Overview paragraph. Responsibilities list. Qualifications & Requirements (maybe as a list). Also include hybrid schedule note under Schedule section.
We need to decide how to structure Qualifications & Requirements: It's a long paragraph with many bullet-like sentences but not formatted as list. We could turn each sentence into
- items? The instruction: Use
- for any list of duties/requirements/benefits. The qualifications are a list of requirements; we can treat them as a list. So we can break into items.
We must not invent or summarize away detail. Must preserve all substantive info. So we need to include each qualification point as separate
- . Ensure we don't lose any.
Let's extract the qualifications text:
"Qualifications & RequirementsThis is a hybrid position requiring regular in-person work at SFCASA’s San Francisco office. SFCASA’s current hybrid schedule is approximately 60% in-office and 40% remote, subject to organizational needs. As a condition of employment, candidates must permanently reside within a 30-mile radius of the designated office at the time of hire. Relocation assistance is not provided, and remote work from a primary residence outside this radius is not permitted for this role. 8+ years of progressively responsible professional experience.4-6 years of demonstrated experience in project management, team leadership, staff mentoring, supervision, or comparable leadership responsibilities required.Demonstrated expertise in one or more of the following areas required: child welfare, juvenile law, juvenile justice, education, social benefits management, volunteer management, and/or case management.Demonstrated ability to independently manage priorities, exercise sound judgment, and work autonomously with limited supervision.Ability to collaborate effectively and contribute across teams.Ability to use and leverage data to support programmatic improvements and grant reporting.Established network of community partners.Ability to develop, lead, and present trainings.Enthusiasm, comfort, and skill engaging with clients and their families.Demonstrated experience providing direct services to youth and/or marginalized communities preferred.Bachelor’s degree in social work, education, social services, or a related field required; graduate degree preferred.Second-career candidates are encouraged to apply.A passion for volunteerism and community engagement is required; previous volunteer management or coaching experience is highly desired.Excellent relationship-building skills, including the ability to give and receive constructive feedback and build and sustain rapport with individuals from different backgrounds, cultures, and life experiences.Strong organizational, time-management, writing, and editing skills.Reasoning ability: Ability to solve practical problems, evaluate complex situations, and exercise independent judgment when navigating variables in situations where limited standardization exists.Language skills: Ability to read and interpret documents in English, including agendas, policy letters, and procedure manuals, and to write effective reports and correspondence.Excellent oral communication skills, including the ability to lead group conversations and facilitate presentations and training.A high degree of self-awareness related to potential emotional triggers and self-care strategies to support a sustainable work/life balance is essential.Competence in Salesforce, Microsoft Word, Excel, and Outlook, with comfort learning and utilizing new or updated software programs and platforms.Demonstrated respect for all people regardless of socioeconomic background, culture, religion, sexual orientation, disability, or gender, and experience working with culturally diverse populations.Bilingual proficiency in English and Spanish is highly valued. Candidates with diverse backgrounds, perspectives, and lived experiences are encouraged to apply.SFCASA is committed to centering and supporting the voices of former foster youth. Applicants with lived experience in the dependency system and/or other system involvement, as well as individuals with extensive experience with system-involved youth, are highly encouraged to apply.Selected candidates must pass a comprehensive background check.Ability to occasionally lift, carry, push, and pull up to 20 pounds.Must be able to remain in a stationary position at least 50% of the time. Ability to occasionally move about an office setting to access file cabinets, office machinery, and other equipment.Ability to proficiently and frequently operate a computer and keyboard, as well as other office equipment such as calculators, copy machines, and printers."
We need to separate schedule info: "SFCASA’s current hybrid schedule is approximately 60% in-office and 40% remote, subject to organizational needs." That's schedule.
Also hybrid position requiring regular in-person work at SFCASA’s San Francisco office. That's also schedule/location.
We could put location/hybrid info under Schedule section.
But also there is "As a condition of employment, candidates must permanently reside within a 30-mile radius of the designated office at the time of hire. Relocation assistance is not provided, and remote work from a primary residence outside this radius is not permitted for this role." That's also location requirement.
We could include that in Schedule or maybe a separate "Location" but we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could put location info under Schedule or Qualifications. Probably Schedule is appropriate.
Now we need to produce HTML.
Structure:
About the role
Position Overview paragraph.
Responsibilities
- Manage an advanced caseload (50+)
- Provide leadership, training, and mentoring for the Program Team
- Support and supervise Volunteer Advocates
- Coordinate and delegate case assignments
- Ensure timely and accurate reporting
- Collaborate with community partners
- Contribute to program and organizational initiatives
Qualifications
- Hybrid position requiring regular in-person work at SFCASA’s San Francisco office.
- As a condition of employment, candidates must permanently reside within a 30-mile radius of the designated office at the time of hire. Relocation assistance is not provided, and remote work from a primary residence outside this radius is not permitted for this role.
- 8+ years of progressively responsible professional experience.
- 4-6 years of demonstrated experience in project management, team leadership, staff mentoring, supervision, or comparable leadership responsibilities required.
- Demonstrated expertise in one or more of the following areas required: child welfare, juvenile law, juvenile justice, education, social benefits management, volunteer management, and/or case management.
- Demonstrated ability to independently manage priorities, exercise sound judgment, and work autonomously with limited supervision.
- Ability to collaborate effectively and contribute across teams.
- Ability to use and leverage data to support programmatic improvements and grant reporting.
- Established network of community partners.
- Ability to develop, lead, and present trainings.
- Enthusiasm, comfort, and skill engaging with clients and their families.
- Demonstrated experience providing direct services to youth and/or marginalized communities preferred.
- Bachelor’s degree in social work, education, social services, or a related field required; graduate degree preferred.
- Second-career candidates are encouraged to apply.
- A passion for volunteerism and community engagement is required; previous volunteer management or coaching experience is highly desired.
- Excellent relationship-building skills, including the ability to give and receive constructive feedback and build and sustain rapport with individuals from different backgrounds, cultures, and life experiences.
- Strong organizational, time-management, writing, and editing skills.
- Reasoning ability: Ability to solve practical problems, evaluate complex situations, and exercise independent judgment when navigating variables in situations where limited standardization exists.
- Language skills: Ability to read and interpret documents in English, including agendas, policy letters, and procedure manuals, and to write effective reports and correspondence.
- Excellent oral communication skills, including the ability to lead group conversations and facilitate presentations and training.
- A high degree of self-awareness related to potential emotional triggers and self-care strategies to support a sustainable work/life balance is essential.
- Competence in Salesforce, Microsoft Word, Excel, and Outlook, with comfort learning and utilizing new or updated software programs and platforms.
- Demonstrated respect for all people regardless of socioeconomic background, culture, religion, sexual orientation, disability, or gender, and experience working with culturally diverse populations.
- Bilingual proficiency in English and Spanish is highly valued.
- Candidates with diverse backgrounds, perspectives, and lived experiences are encouraged to apply.
- SFCASA is committed to centering and supporting the voices of former foster youth. Applicants with lived experience in the dependency system and/or other system involvement, as well as individuals with extensive experience with system-involved youth, are highly encouraged to apply.
- Selected candidates must pass a comprehensive background check.
- Ability to occasionally lift, carry, push, and pull up to 20 pounds.
- Must be able to remain in a stationary position at least 50% of the time. Ability to occasionally move about an office setting to access file cabinets, office machinery, and other equipment.
- Ability to proficiently and frequently operate a computer and keyboard, as well as other office equipment such as calculators, copy machines, and printers.
Schedule
SFCASA’s current hybrid schedule is approximately 60% in-office and 40% remote, subject to organizational needs.
We need to ensure we didn't miss any substantive info: The Position Overview paragraph: "The Case Supervisor II provides leadership and enhanced capacity to the Program Team by managing an advanced caseload and serving as a lead resource to Case Supervisor colleagues. The role provides training, mentoring, and project leadership; independently evaluates complex case and programmatic needs; and exercises sound judgment in determining appropriate approaches and priorities."
We need to include that.
Also note about "Who We're Looking For" paragraph: "A passionate, organized, and collaborative professional with experience in case management, supervision, and youth advocacy. For complete qualifications and additional details, please view the full job description on our website, https://www.sfcasa.org/our-team#openpositions." That's partly boilerplate? It's a summary but we should preserve substantive info: "A passionate, organized, and collaborative professional with experience in case management, supervision, and youth advocacy." The link to full job description is maybe not needed but it's a reference; we could keep as part of About the role? Might be considered boilerplate? It's not a list; it's a descriptive sentence. We'll include it in About the role paragraph after the overview.
Thus About the role will have two paragraphs: overview and "Who We're Looking For" sentence.
We must not include the link? It's a URL; maybe we keep it as part of the sentence. It's substantive? It's a reference; but we could keep it. The instruction: preserve ALL substantive information
- for any list of duties/requirements/benefits. Use
for prose. We must not repeat job title as heading. Do not include Job ID etc. Remove boilerplate like "To Apply:" etc. Also remove application instructions. So we drop the "To Apply: Please send..." line. We need to preserve all substantive information. So include Position Overview paragraph. Responsibilities list. Qualifications & Requirements (maybe as a list). Also include hybrid schedule note under Schedule section. We need to decide how to structure Qualifications & Requirements: It's a long paragraph with many bullet-like sentences but not formatted as list. We could turn each sentence into
- items? The instruction: Use
- for any list of duties/requirements/benefits. The qualifications are a list of requirements; we can treat them as a list. So we can break into items. We must not invent or summarize away detail. Must preserve all substantive info. So we need to include each qualification point as separate
- . Ensure we don't lose any.
Let's extract the qualifications text:
"Qualifications & RequirementsThis is a hybrid position requiring regular in-person work at SFCASA’s San Francisco office. SFCASA’s current hybrid schedule is approximately 60% in-office and 40% remote, subject to organizational needs. As a condition of employment, candidates must permanently reside within a 30-mile radius of the designated office at the time of hire. Relocation assistance is not provided, and remote work from a primary residence outside this radius is not permitted for this role. 8+ years of progressively responsible professional experience.4-6 years of demonstrated experience in project management, team leadership, staff mentoring, supervision, or comparable leadership responsibilities required.Demonstrated expertise in one or more of the following areas required: child welfare, juvenile law, juvenile justice, education, social benefits management, volunteer management, and/or case management.Demonstrated ability to independently manage priorities, exercise sound judgment, and work autonomously with limited supervision.Ability to collaborate effectively and contribute across teams.Ability to use and leverage data to support programmatic improvements and grant reporting.Established network of community partners.Ability to develop, lead, and present trainings.Enthusiasm, comfort, and skill engaging with clients and their families.Demonstrated experience providing direct services to youth and/or marginalized communities preferred.Bachelor’s degree in social work, education, social services, or a related field required; graduate degree preferred.Second-career candidates are encouraged to apply.A passion for volunteerism and community engagement is required; previous volunteer management or coaching experience is highly desired.Excellent relationship-building skills, including the ability to give and receive constructive feedback and build and sustain rapport with individuals from different backgrounds, cultures, and life experiences.Strong organizational, time-management, writing, and editing skills.Reasoning ability: Ability to solve practical problems, evaluate complex situations, and exercise independent judgment when navigating variables in situations where limited standardization exists.Language skills: Ability to read and interpret documents in English, including agendas, policy letters, and procedure manuals, and to write effective reports and correspondence.Excellent oral communication skills, including the ability to lead group conversations and facilitate presentations and training.A high degree of self-awareness related to potential emotional triggers and self-care strategies to support a sustainable work/life balance is essential.Competence in Salesforce, Microsoft Word, Excel, and Outlook, with comfort learning and utilizing new or updated software programs and platforms.Demonstrated respect for all people regardless of socioeconomic background, culture, religion, sexual orientation, disability, or gender, and experience working with culturally diverse populations.Bilingual proficiency in English and Spanish is highly valued. Candidates with diverse backgrounds, perspectives, and lived experiences are encouraged to apply.SFCASA is committed to centering and supporting the voices of former foster youth. Applicants with lived experience in the dependency system and/or other system involvement, as well as individuals with extensive experience with system-involved youth, are highly encouraged to apply.Selected candidates must pass a comprehensive background check.Ability to occasionally lift, carry, push, and pull up to 20 pounds.Must be able to remain in a stationary position at least 50% of the time. Ability to occasionally move about an office setting to access file cabinets, office machinery, and other equipment.Ability to proficiently and frequently operate a computer and keyboard, as well as other office equipment such as calculators, copy machines, and printers."
We need to separate schedule info: "SFCASA’s current hybrid schedule is approximately 60% in-office and 40% remote, subject to organizational needs." That's schedule.
Also hybrid position requiring regular in-person work at SFCASA’s San Francisco office. That's also schedule/location.
We could put location/hybrid info under Schedule section.
But also there is "As a condition of employment, candidates must permanently reside within a 30-mile radius of the designated office at the time of hire. Relocation assistance is not provided, and remote work from a primary residence outside this radius is not permitted for this role." That's also location requirement.
We could include that in Schedule or maybe a separate "Location" but we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could put location info under Schedule or Qualifications. Probably Schedule is appropriate.
Now we need to produce HTML.
Structure:
About the role
Position Overview paragraph.
Responsibilities
- Manage an advanced caseload (50+)
- Provide leadership, training, and mentoring for the Program Team
- Support and supervise Volunteer Advocates
- Coordinate and delegate case assignments
- Ensure timely and accurate reporting
- Collaborate with community partners
- Contribute to program and organizational initiatives
Qualifications
- Hybrid position requiring regular in-person work at SFCASA’s San Francisco office.
- As a condition of employment, candidates must permanently reside within a 30-mile radius of the designated office at the time of hire. Relocation assistance is not provided, and remote work from a primary residence outside this radius is not permitted for this role.
- 8+ years of progressively responsible professional experience.
- 4-6 years of demonstrated experience in project management, team leadership, staff mentoring, supervision, or comparable leadership responsibilities required.
- Demonstrated expertise in one or more of the following areas required: child welfare, juvenile law, juvenile justice, education, social benefits management, volunteer management, and/or case management.
- Demonstrated ability to independently manage priorities, exercise sound judgment, and work autonomously with limited supervision.
- Ability to collaborate effectively and contribute across teams.
- Ability to use and leverage data to support programmatic improvements and grant reporting.
- Established network of community partners.
- Ability to develop, lead, and present trainings.
- Enthusiasm, comfort, and skill engaging with clients and their families.
- Demonstrated experience providing direct services to youth and/or marginalized communities preferred.
- Bachelor’s degree in social work, education, social services, or a related field required; graduate degree preferred.
- Second-career candidates are encouraged to apply.
- A passion for volunteerism and community engagement is required; previous volunteer management or coaching experience is highly desired.
- Excellent relationship-building skills, including the ability to give and receive constructive feedback and build and sustain rapport with individuals from different backgrounds, cultures, and life experiences.
- Strong organizational, time-management, writing, and editing skills.
- Reasoning ability: Ability to solve practical problems, evaluate complex situations, and exercise independent judgment when navigating variables in situations where limited standardization exists.
- Language skills: Ability to read and interpret documents in English, including agendas, policy letters, and procedure manuals, and to write effective reports and correspondence.
- Excellent oral communication skills, including the ability to lead group conversations and facilitate presentations and training.
- A high degree of self-awareness related to potential emotional triggers and self-care strategies to support a sustainable work/life balance is essential.
- Competence in Salesforce, Microsoft Word, Excel, and Outlook, with comfort learning and utilizing new or updated software programs and platforms.
- Demonstrated respect for all people regardless of socioeconomic background, culture, religion, sexual orientation, disability, or gender, and experience working with culturally diverse populations.
- Bilingual proficiency in English and Spanish is highly valued.
- Candidates with diverse backgrounds, perspectives, and lived experiences are encouraged to apply.
- SFCASA is committed to centering and supporting the voices of former foster youth. Applicants with lived experience in the dependency system and/or other system involvement, as well as individuals with extensive experience with system-involved youth, are highly encouraged to apply.
- Selected candidates must pass a comprehensive background check.
- Ability to occasionally lift, carry, push, and pull up to 20 pounds.
- Must be able to remain in a stationary position at least 50% of the time. Ability to occasionally move about an office setting to access file cabinets, office machinery, and other equipment.
- Ability to proficiently and frequently operate a computer and keyboard, as well as other office equipment such as calculators, copy machines, and printers.
Schedule
SFCASA’s current hybrid schedule is approximately 60% in-office and 40% remote, subject to organizational needs.
We need to ensure we didn't miss any substantive info: The Position Overview paragraph: "The Case Supervisor II provides leadership and enhanced capacity to the Program Team by managing an advanced caseload and serving as a lead resource to Case Supervisor colleagues. The role provides training, mentoring, and project leadership; independently evaluates complex case and programmatic needs; and exercises sound judgment in determining appropriate approaches and priorities." We need to include that. Also note about "Who We're Looking For" paragraph: "A passionate, organized, and collaborative professional with experience in case management, supervision, and youth advocacy. For complete qualifications and additional details, please view the full job description on our website, https://www.sfcasa.org/our-team#openpositions." That's partly boilerplate? It's a summary but we should preserve substantive info: "A passionate, organized, and collaborative professional with experience in case management, supervision, and youth advocacy." The link to full job description is maybe not needed but it's a reference; we could keep as part of About the role? Might be considered boilerplate? It's not a list; it's a descriptive sentence. We'll include it in About the role paragraph after the overview. Thus About the role will have two paragraphs: overview and "Who We're Looking For" sentence. We must not include the link? It's a URL; maybe we keep it as part of the sentence. It's substantive? It's a reference; but we could keep it. The instruction: preserve ALL substantive information