Case Specialist

About the Role

This position performs a variety of administrative professional duties, including applying analytical skills to research, review, analyze, and process legal documents such as pleadings filed in an arbitration forum. Incumbents apply existing skills while developing new competencies, handle routine matters independently and complex matters under supervision, and prioritize work with a significant degree of independence.

Responsibilities

• Case intake, including preparing cases for service by analyzing initial pleadings to ensure jurisdiction and conformity with requirements.
• Process initial claims, which may include drafting deficiency notices for deficient claims or reservice of claims when original service is unsuccessful.
• Analyze and process subsequent pleadings, including answers, counterclaims, cross-claims, and third-party claims.
• Monitor case-related reports to ensure compliance with deadlines and expectations.
• Meet all required service level agreements (SLAs) for assigned work.
• Maintain motions calendars, solicit responses as needed, and prepare documentation for timely submission to arbitrators.
• Make recommendations regarding administrative motions and administratively process substantive issues for panel decisions, with assistance.
• Assess applicable fees at various stages of a case and make written recommendations regarding fee waiver requests.
• Review challenges to potential arbitrators, solicit responses, and make recommendations to management regarding final determinations.
• Ensure all applicable fees are assessed and billed in accordance with governing rules and procedures.
• Conduct financial reviews of settled or withdrawn cases and close cases within expected timeframes.
• Process final financial reviews of settled or withdrawn cases and hearing awards, and close cases within expected timeframes.
• Review incoming submissions and take appropriate action with assistance.
• Determine proper panel composition, generate arbitrator lists, review arbitrator information for conflicts, and eliminate arbitrators with conflicts, with assistance.
• Replace arbitrators on lists due to unavailability and process new or additional lists resulting from changes in panel composition.
• Utilize electronic portal and internal docket management systems to process assignments.
• Provide excellent customer service by responding to inquiries, orally and in writing, regarding arbitration policies and procedures, service of pleadings, case status, fee assessments, and portal usage.
• Maintain electronic and physical files and enter all case-related information into the case processing system in accordance with established protocols.
• Effectively prioritize work with management oversight.
• Demonstrate organizational values in all aspects of work.
• Collaborate effectively, both in person and virtually, in support of the organization's mission and objectives.
• Perform additional duties as assigned by management, including presentations and public speaking engagements.

Requirements

• Bachelor’s degree and 1-3 years of related experience, or an equivalent combination of education and experience.
• 3-5 years of paralegal experience.
• Paralegal certificate.
• Expertise using desktop computers, the full suite of electronic office applications, and standard office equipment.
• Familiarity with electronic docket management programs and web-based portal systems preferred.
• Excellent customer service, interpersonal, written communication, and verbal communication skills.

Schedule

Hybrid work environment with defined in-person presence requirements. Minimum of three (3) days per week in the office.