Case Processing Supervisor

Responsibilities

• Provides guidance in the processing of cases, immigration records management, and document preparation process for ICE Personnel.
• Works under the general direction of ICE field office personnel.
• Leads Case Processing Specialists in processing cases and performing all peripheral activities, immigration records management, and document preparation.
• Aids in the preparation, review, and management of case files, ensuring accuracy and completeness in all documentation.
• Ensures Alien Files (A-files) and ICE systems reflect a case status that is updated, accurate, and complete.
• Maintains up-to-date case status records, court scheduling details, and case tracking logs.
• Ensures the generation of case status reports and monitoring dashboards.
• Aids in docket coordination with EOIR and USCIS.
• Captures, compiles, and organizes county, state, and federal court records, conviction documents, and supporting case materials from multiple databases, and other government sources.
• Coordinates with ICE officers to facilitate interviews, hearings, removals, and case updates.
• Reviews appropriate paperwork for completeness and accuracy.
• Ensures all administrative applications are reviewed, A-files are updated, and docket officers are timely notified for appropriate law enforcement action.
• Tracks compliance with release conditions and reports violations, as applicable.
• Aids ICE Office of Principal Legal Advisor (OPLA) in obtaining criminal history checks and other supporting documentation as needed prior to court.
• Assists ICE personnel with scheduling and coordinating interviews between detainees and ICE officers, consulates, and legal representatives, as assigned.
• Directs the organization and preparation of removal documents and coordinates with ICE personnel for scheduling removal and staging flights.
• Ensures all documentation is prepared and accurate.
• Performs other duties as assigned.

Qualifications

• Associate’s degree from an accredited institution or one year of directly related industry experience required.
• Experience and/or training related to reviewing law enforcement documentation such as detention files, custodial records, or immigration case files including A-files and DHS databases, or previous experience conducting interviews for immigration or detention related purposes required.
• Bachelor’s degree in a related discipline is preferred.
• Demonstrated experience to function in a supervisory capacity.
• Knowledge of program objectives, policies, procedures, and requirements related to immigration case processing.
• Ability to plan, assign, and supervise the work of others.
• Must be able to disseminate verbal instructions or training clearly and in a manner that is understood by the intended audience.
• Must be able to write memorandums and reports in a clear, concise, and accurate manner.
• Ability to interpret complex written and oral communication, documents, and instructions.
• Ability to make and implement decisions without assistance.
• Ability to give instructions and have them conducted.
• Proficient with general PC application software products (Microsoft Office suite).