Case Manager Youth Engagement

About the role

The Case Manager Youth Engagement is responsible for providing pre- and post-employment case management services, social services navigation, coaching, and other supportive services to youth ages 16 – 24 within Metro Chicago. Responsibility Level Assume primary responsibility for providing pre- and post-employment case management services, social services navigation, coaching, and other supportive services to youth ages 16 – 24 within Metro Chicago.

Responsibilities

• Support initial intake and assessment with Workforce Connection Center staff to identify areas of need and develop appropriate program plans to address needs.
• Develop, in conjunction with the youth, a development plan that identifies area(s) of need, sets goals, and outlines a plan for achievement of goals.
• Provide individualized case management services to youth and young adults based on individual needs and program plans.
• Case management services may include information and referral to necessary community supports.
• Provide skill development and job coaching services where necessary based on the needs of the individual served.
• Clearly record individual progress through services and completed all documentation and reporting within established timeframes using the company provide software.
• Comply with applicable CARF standards, defer, state and local laws. Comply with agency policies, procedures, contractual guidelines, safety and security regulations and rules protecting participant confidentiality.
• Conduct employee outreach efforts in order to explain the available services.
• Attend all internal and external meetings and trainings as required.
• Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor.
• Situation Solving: Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.

Requirements

• Two years of college education or experience equivalency.
• A minimum of 3 years of experience providing individual counseling and/or coaching to diverse youth and young adults seeking employment and advancement in their careers.
• Experience using various career explorations tools and assessments as well as experience interpreting local labor market information.
• Experience in one or more of the following: Social Services, Education, Nonprofit Management, Community Leadership and Development, Communications, Government sectors, or a related field.
• Knowledge of job training methods, techniques, and principles preferred.
• Bilingual candidates are preferred.
• Proficiency with Microsoft Office suite (Excel, OneNote, Outlook, PowerPoint, Publisher, Word) and ability to learn and effectively use various Workforce Development Information systems.
• Able to interact in positive, motivational and supportive manner, providing guidance to job seekers with very diverse background, including but not limited to veterans, returning citizens, GED/non-high school graduates, and persons with disabilities.
• Able to work flexible hours and travel to multiple work locations as needed.
• Must have a valid driver’s license.