Case Manager - Women's Campus

About the role

Phoenix Rescue Mission transforms lives by offering hope, healing, and new beginnings to men, women, and children facing hunger, homelessness, addiction, and trauma. Following Christ’s example of servant-leadership and teamwork, we provide a ministry of rescue and restoration in a community that values and celebrates one another, striving for excellence as a certified Best Christian Workplace.

Responsibilities

• Conduct comprehensive client assessments, develop individualized service plans, and support appropriate program placement.
• Maintain regular contact with clients, monitor progress toward goals, and adjust service plans as needs evolve.
• Coordinate support services and connect clients with medical, behavioral health, legal, employment, housing, educational, and community resources.
• Assist clients with applications for benefits and supportive services, including AHCCCS, SNAP, childcare assistance, and other available resources.
• Develop and maintain relationships with community partners and outside agencies to support client success and continuity of care.
• Maintain accurate and timely case documentation while ensuring compliance with organizational, licensing, funding, and confidentiality requirements.
• Schedule and coordinate client appointments, referrals, transportation, and follow-up services.
• Participate in case conferences and collaborate with multidisciplinary teams to ensure coordinated, client-centered care.
• Respond appropriately to client crises using trauma-informed practices, sound judgment, and de-escalation techniques.
• Transport clients to approved appointments and services as needed.
• Support clients in the self-administration of medications in accordance with physician orders, organizational policies, and regulatory requirements.
• Lead or participate in devotions, prayers, or other organizational activities that promote a credible Christian witness and lifestyle.

Requirements

• Bachelor's degree in Social Work, Psychology, Counseling, Human Services, or a related field preferred, or at least four years of experience providing case management or client services in behavioral health, recovery, social services, or a related setting; an equivalent combination of education and experience may be considered.
• Experience working with individuals experiencing homelessness, substance use disorders, mental illness, or co-occurring disorders preferred.
• Experience utilizing electronic case management systems and maintaining regulatory documentation preferred.
• Fluency speaking Spanish is preferred.
• Strong organizational, communication, and relationship-building skills.
• Proficiency with Microsoft Office and electronic case management or behavioral health documentation systems.
• Ability to exercise sound judgment, maintain professional boundaries, and respond effectively in crisis situations.
• A solid and credible Christian witness and lifestyle that exemplifies Christ in character and actions.

Benefits

• Generous health, dental, and vision benefits
• 401(k) match program
• Robust paid time off program
• 12 paid holidays annually

Pay

$19.00/hr to $26.00/hr