Case Manager - TDS/ILS San Diego

About the role

This position covers the entire San Diego region. At Options For All, we create opportunities for adults with disabilities to live, work, and love life in their community with dignity and respect. We are a USA TODAY Top Workplace proud to build a culture where team members feel supported, valued, and connected to meaningful work.

Responsibilities

• Serve as administrative and program support to overall program and operations.
• Monitor the delivery of daily program support, supervision, and instruction to participants with intellectual and physical disabilities.
• Track daily programming schedules of staff and participants to ensure compliance, quality, and efficiency of service delivery.
• Acts as a supervisory role and support for program staff and ensure completion of daily report entries with adequate detail of engagement.
• Aid the Area Manager with the supervision of the planning, coordination, and delivery of program service, initiatives, curricula, and activities for participants in-person and remotely.
• Aid with budgetary, billing, and payroll support functions.
• Support for the creation and delivery of functional curriculum for participant activities as needed.
• Collaborate with teams and committees as assigned.
• Ensure program compliance with regulations, policies, guidelines, and procedures (Quality Assurance).
• Provide oversight and support for curriculum and program activities.
• Provide training and safety program coordination for staff.
• Work in collaboration with Area Manager in marketing efforts.
• Follow-up with staff deadlines for administrative responsibilities.
• Assist with new employee orientation and training at job sites and in community activities.
• Train and support new staff in various required areas of program operations (database management and payroll systems, safety documentation, policies and procedures, on-the-job training and support).
• Act as liaison between DSPs and Area Manager.
• Work closely with Area Manager to develop and complete required documentation and reports for service line.
• Manage the system of collecting organizational (internal & external) metrics consistently and accurately in database management system (intake paperwork, renewals, ISPs, semi-annuals, SIR/APS/Program reports and behavior support plans).
• Manage the system of reporting data collected to all interested parties.
• Ensure staff complete daily reporting requirements and conduct frequent audits to ensure quality and reporting compliance.

Requirements

• 90+ college units OR, Minimum of 3 years hands-on experience working with individuals with a wide range of intellectual & physical disabilities, including individuals with the most intensive support needs.
• Strong program development and personnel management skills.
• Ability to create and deliver creative, engaging, and educational lesson plans using best practices in developing program curricula as a guide.
• Ability to diffuse crisis situations and apply problem solving strategies.
• Strong organization and administrative skills.
• Detail-oriented, ability to multi-task and manage time well.
• Excellent interpersonal skills.
• Proficient in Microsoft Suite.

Qualifications

• Bachelor’s degree.
• Experience in community-based instruction in critical life needs areas.
• Experience in assisting individuals in the use of adaptive devices and communication aids.
• Supervisory and management experience.
• Strong knowledge and use of electronic database management systems.
• Strong writing skills.
• CPR/First Aid Certification.

Employment Requirements

• Acceptable driving record.
• Ability to travel within and throughout the region where services are provided.
• Ability to travel in and throughout the state as needed to attend meetings.
• Successful completion of background check.

Physical Demands & Work Environment

This position requires the employee to regularly stand, walk, sit, talk and hear. The employee must be capable of writing, using a computer keyboard, telephone and related office equipment. Ability to lift 10lbs. required. The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee will experience normal office conditions with a well-lighted work area and minor noise from standard office equipment.