Case Manager Supervisor, Stand Alone

About the Role

The Case Manager Supervisor plays a key role in guiding, supporting, and developing assigned caseworkers while ensuring compliance with agency policies and timely delivery of client services.

Responsibilities

• Create and manage caseloads, including reviewing intake packets assigned to case managers.
• Actively participate in improving processes, procedures, and policies to ensure case manager compliance.
• Review intakes to ensure timely processing of all required forms and compliance with documentation standards.
• Ensure the client’s initial social service assessment is completed within 48 hours of arrival.
• Oversee case managers in gathering medical, psychological, and social assessments, and evaluating residents' capabilities.
• Regularly inspect case records to assess the completeness and quality of independent living plans.
• Review and ensure appropriate referrals are generated for residents related to substance use, mental health, or medical incidents.
• Participate in resident case conferences and follow up on incident reports as directed.
• Educate personnel on clinical services, recreational activities, AAPCI programs, and community resources.
• Support caseworkers with professional development and additional resources for client services.
• Complete supervisory review notes, initial assessments, biopsychosocial assessments, and independent living plans (ILPs) as required.
• Carry a caseload as directed and perform other related duties as requested.

Supervision and Personnel Management

• Ensure caseworkers comply with the agency’s time and attendance policy; recommend disciplinary action when necessary.
• Assist the Social Services Director in staff performance management, including performance reviews and disciplinary actions.
• Conduct staff supervision in accordance with program and division policies.
• Ensure caseworkers attend required in-service training and schedule vendor-provided training.

Professional Development

• Meet regularly with the Director of Social Services and/or Program Director to improve department goals.
• Attend all training issued by DHS and AAPCI to enhance service delivery.
• Participate in and assist with facilitating social service meetings as directed.
• Complete other development training as assigned.

Requirements

• Bachelor’s degree in a relevant field (e.g., Psychology, Sociology, Education, Counseling, Substance Use, Mental Health Counseling, Social Work, Coaching, or Leadership).
• At least 1–2 years of full-time experience in a case management-related position.
• Experience supervising a team of 2–6 members.
• Experience with the NYC Department of Homeless Services and DHS CARES system is preferred.
• Strong verbal and interpersonal communication skills, with a focus on client services.
• Ability to collaborate effectively with diverse teams, residents, and external partners.
• Strong time management, organizational skills, and attention to detail.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 5 pounds at times.
• Ability to access and navigate all departments within the organization’s facilities.
• Strong understanding of the NYC homeless shelter system.

Pay

The base salary compensation range for this role is $74,560.88.

Benefits

• Medical (including prescription coverage), Dental, and Vision benefits.
• Commuter benefits.
• Employee Assistance Program.
• Paid holidays and 23 days of annual paid time off.
• Life insurance and long-term disability coverage.
• Retirement benefits plan (403B).
• Potential eligibility for federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program.