Case Manager Supervisor - Homeless Families

Founded in 1980, Urban Resource Institute (URI) is the nation’s largest provider of domestic violence shelter and support services and a leading provider of housing and services for families experiencing homelessness. Across 24 shelters in New York City, URI provides safe housing for nearly 4,000 individuals and their pets every night and serves more than 40,000 people annually. URI’s work is grounded in survivor-centered, trauma-informed, and culturally responsive care. In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives—including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention—designed to break cycles of violence, instability, and poverty. URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.

About the role

The Senior Case Manager is responsible for direct service provision to residents and supervision of the Recreational Specialist or Residential Specialist according to the site’s staffing pattern. Direct services include counseling, group counseling, advocacy services, referrals and follow-up, home management, and budget counseling. The individual must demonstrate sensitivity to issues related to homelessness.

Responsibilities

• Maintain caseload of 20-25 families.
• Conduct intake interviews, as assigned, to assess and evaluate residents for admission.
• Engage residents in initial and ongoing treatment processes through individual and group counseling, under clinical supervision of the Director of Social Services.
• Develop and maintain housing referral resources; assist residents in locating and securing permanent housing, in conjunction with Housing Specialist.
• Assist all residents in the process of referral and placement in community-based resources, including aftercare services.
• Assess residents’ vocational and educational needs, aptitudes, and interests through interviews and testing; develop and maintain placement and follow-up as appropriate.
• Develop and maintain liaison activities with DHS, HRA, Public Assistance, and Medicaid Administrators and Workers to assist eligible residents in securing benefits by acting as a personal advocate.
• Ensure entry into DHS Cares system and facilitate staff training through coordination with DHS.
• Attend weekly individual case supervision, group supervision, monthly case conferences, and staff meetings.
• Function independently in facility coverage, including responsibility for appropriate action in crisis situations per agency procedures.
• Provide weekly supervision to assigned staff (Residential Aide or Recreation Specialist).
• Participate in training seminars to enhance and develop skills.
• Develop with the resident a contract of mutually agreed goals and objectives to be accomplished within an agreed-upon timetable.
• Facilitate psycho-educational groups.
• Coordinate on-site and off-site services such as child care, child therapy, and recreation.
• Perform other duties as assigned by the Director of Social Services.

Requirements

• Bachelor’s Degree in Human Services.
• Three (3) years of crisis counseling experience preferred in a residential shelter for homeless individuals and/or families.
• Training and experience in assessing vocational and educational needs and aptitudes of clients.
• Thorough familiarity and success with engaging clients in obtaining Public Assistance, Medicaid, and other benefits.
• Experience with supportive group facilitation.
• Demonstrated sensitivity and experience with and/or knowledge of homelessness within disenfranchised communities, including individuals who identify as LGBTQ+, HIV-affected, elderly, and those with substance abuse and/or mental health issues.
• Familiarity with DHS regulations and DHS Cares Reporting.
• Demonstrated ability in delivering client services, including communication and listening skills, understanding of human interaction and personality development, ability to write and record case documentation, and skills in group counseling.
• Computer-literate with knowledge of Microsoft Office Applications.
• Ability to be flexible with schedule as needed.
• Excellent written and verbal skills.

Pay

$49,000 - $61,200.00 per year.