Case Manager Supervisor

About the role

The Case Manager Supervisor reports to the Director of Social Services and is responsible for guiding, supporting, and supervising assigned caseworkers. They also assist in directing and supervising personnel.

Responsibilities

• Active participant in the guidance, support, development, and intervention of assigned caseworkers.
• Create caseloads and related duties. Review intake packet assigned to CM to complete.
• Participate in improving processes, procedures, policies, and ensure case manager’s compliance.
• Review intakes to ensure compliance of documents or timely processing of all required forms and processes.
• Ensure that the client's initial social service assessment is completed within 48 hours of their arrival.
• Educate personnel on the various clinical services, recreational activities, and AAPCI programs that are offered, as well as community resources.
• Support caseworkers by providing additional resources for professional development and client services.
• May be required to complete supervisory review notes when reviewing case files.
• May be required to conduct initial assessments, biopsychosocial assessments, and ILPs.
• Required to carry a caseload as directed.
• Perform other related duties as may be requested.

Assists in Directing and Supervising Personnel

• Ensures caseworker’s compliance with the agency's time and attendance policy; recommends disciplinary action to supervisor for those out of policy.
• Aids the Social Services Director in staff performance management, including completion of performance reviews and counseling or disciplinary memos.
• Conducts staff supervision in accordance with program and division policy.
• Ensures that caseworkers have attended required in-service training and schedules employees to attend both in-service training and training provided by vendors.

Supervision and Professional Development

• Required to meet with Director of Social Services and/or Program Director for regular schedule supervisions to improve department goals and objectives.
• Attends all training issued by DHS and AAPCI to improve the delivery of services.
• Attends external training as scheduled by the Director of Social Services or Program Director.
• Participates and assists with facilitating social service meetings as directed.
• Other development training as assigned.

Qualifications

• Minimal Qualifications: Bachelor’s Degree Required in a relevant field (Psychology, Sociology, Education, Counseling, Substance Use, Mental Health Counselor, Social Worker, Coaching, Leadership, etc.). At least 1-2 years of Full-Time experience in a case management-related position. Experience with supervising a team of 2-6 members required.
• Other Qualifications: Experience working with the NYC Department of Homeless Services and DHS CARES system is preferred. Ability to work collaboratively with the Program Director, Director of Social Services, social service team, and operations to deliver impactful service for shelter residents. Strong verbal and interpersonal communication skills with a focus on providing excellent client services; demonstrated ability to interact effectively and collaboratively with a diverse community of residents, program staff, and external partners. Strong time management skills and organization skills. High attention to detail.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 5 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.
• Strong understanding of the NYC homeless shelter system.

Compensation and Benefits

The base salary compensation range being offered for this role is $66,300.00. AAPCI provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental & Vision
• Commuter Benefits
• Employee Assistance Program
• Paid Holidays, Annual Paid Time Off (23 days)
• Life Insurance
• Long Term Disability
• Retail Benefits Plan (403B)
• You may also get your college student debt forgiven tax free on Federal Direct Loans created under the College Cost Reduction and Access Act of 2007, PSLF, if you work full-time and after making 120 qualifying monthly payments under a Qualifying Repayment Plan.

Equal Employment Opportunity Employer

AAPCI is committed to providing Equal Employment Opportunity to all qualified applicants without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.