Case Manager- SUD Program (11049)

About the role

CPR is a private, nonprofit organization committed to providing behavioral health crisis services to individuals experiencing mental health and substance use disorders. We serve Baltimore City as the city's first and only comprehensive crisis response system of care, offering mobile crisis services, detoxification, case management, crisis residential services, and community-based supports.

Responsibilities

• Conduct individualized needs assessments and develop Person-Centered Service Plans (PCSPs) with participants
• Maintain a caseload and provide trauma-informed, recovery-oriented case management services
• Aid individuals in accessing housing, healthcare, substance use treatment, employment resources, and community supports
• Support participants in navigating complex systems including social services, healthcare, legal systems, and housing programs
• Provide services in community-based settings including shelters, outreach locations, and other non-traditional environments
• Participate in outreach shifts, including occasional evenings/weekends, as part of 24/7 program coverage rotation
• Provide transportation support using company vehicles when necessary to ensure access to appointments and resources
• Collaborate with Peer Recovery Specialists, clinicians, and external providers to ensure coordinated care and continuity of services
• Participate in case conferences, operational meetings, and multidisciplinary team discussions
• Maintain accurate, timely documentation and data entry in accordance with program standards and funder requirements
• Track participant progress and update service plans as needs evolve
• Support program data collection and outcome tracking initiatives

Qualifications

• Education: Bachelor’s degree in Social Work, Psychology, or a related human services field required
• Experience: Minimum of 2–3 years of experience working with individuals experiencing mental illness, addiction, and/or co-occurring disorders required
• Additional Requirements: Valid driver’s license required. Must be willing to transport clients using company vehicles when necessary
• Skills & Competencies: Strong interpersonal and communication skills, ability to provide trauma-informed and person-centered support, experience with case management systems and electronic documentation, strong organizational skills, ability to manage multiple priorities in fast-paced environments, commitment to ethical, recovery-oriented, and culturally responsive care