Case Manager - Starlight

About the role

The Case Manager acts to ensure the stability of individuals within the program properties and will be familiar with and able to access resources for clients, including alcohol and drug treatment, mental health treatment and any other identified needs.

Responsibilities

• Work closely with the Supportive Housing and Health Services team ensuring a safe and healthy recovering environment.
• Build understanding of and appreciation for diversity among residents and support their connection to culturally responsive and culturally specific services as requested.
• Process resident/client intakes and discharges with completion of associated forms.
• Maintain resident/client files including progress notes and other records.
• Meet bi-weekly with clients along with other referral sources as needed.
• Refer clients to Employment Access Center along with other CCC (Central City Concern) and outside agencies as appropriate.
• Identify community and individual issues which could result in a change in a residents/client’s status and work to achieve appropriate resolution.
• Connect residents/clients to appropriate self-sufficiency and community-based resources.
• Network with various community providers.
• Attend appropriate community professional meetings.
• Absorb and execute internal community programs within the building in partnership with the services team.
• Assist in completing required reports for the Housing Department, Supportive Housing Department, Health Services, and/or Administration Department promptly and accurately.
• Enter data into the Homeless Management Information System.
• Monitor office and answer telephone as necessary.
• Participate in compliance, quality assurance and quality improvement activities as directed.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security.
• Create and execute internal community programs within the building in partnership with the services team.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED and six months of experience working with the homeless population, behavioral health environment, human services, or related environment; OR 6 months experience in a high-volume customer service role.
• Must pass a pre-employment drug screen and background check.
• Will be required to carry an agency cell phone for work use. Cell phones will be provided by Central City Concern.
• Must adhere to agency’s non-discrimination policies.
• Must generally have the ability to walk, bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, and climb stairs with reasonable or no accommodation.
• Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy, and productive work environment and complies with the Drug-Free Workplace Act of 1988.
• An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, lifestyles, and sexual orientations and treat everyone with respect and dignity.
• Must adhere to agency’s non-discrimination policies.

Qualifications

• Valid driver's license preferred.
• If required to drive, must pass a DMV background check, and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy.
• If required to drive, must pass an initial driver's training within 60 days of being an approved driver and continue recertification training.
• Understanding of recovery terminology and ability to apply the concepts highly preferred.
• Bi-lingual, Spanish-speaking preferred.

Skills and Abilities

• Ability to consider the impacts and outcomes for underserved communities during decision-making processes.
• Ability to consider impacts of systems of oppression, structural racism, and individual bias on client outcomes.
• Knowledge of chemical dependency as a disease, treatment, and intervention methods.
• Ability to understand mental health assessment, treatment and service terminology and apply the concepts.
• Identify resident issues and support them through information sharing and educating them about building rules and policies.
• Follow up regularly with residents to ensure they are getting their needs met.
• Interview all applicants prior to move-in to complete basic needs assessment, ensure they meet building criteria.
• Refer to employment opportunities, benefits and entitlements, medical and mental health resources as needed or desired by residents.
• Respond to and investigate resident reports of building, community, CCC process and procedures and CCC employee issues that arise related to the building.
• Ability to work as a team member and to establish priorities.
• Ability to display a non-judgmental attitude, and a willingness to learn new skills.
• Demonstrated ability to work without supervision.
• Demonstrated knowledge of community, social agencies, and self-help groups.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Ability to communicate clearly and concisely both verbally and in writing.
• Ability to manage time and meet deadlines.
• Ability to understand and follow verbal and written instructions.
• Ability to work courteously with the public, tenants, and co-workers.
• Ability to maintain accurate records and necessary paperwork.
• Ability to access and enter data into a web-based data system.
• Ability to learn and apply training instruction.
• Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
• Ability to effectively communicate with clients, co-workers, corrections personnel, police, merchants, the public at large and supervisor.
• Ability to provide leadership.
• Ability to provide advocacy, as appropriate.
• Professional maintenance of appropriate boundaries.
• Ability to establish and maintain cooperative working relationships with those contacted during work.

Benefits

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year.
• Ambitious 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.