Case Manager Spanish Speaker - Community Support

About the role

The Child and Family Guidance Center has been serving children and families since 1925. We provide culturally informed mental health care and complementary supports, regardless of ability to pay. We seek a full-time Spanish-speaking Community Support Worker (Case Manager) to partner with families, develop plans of care, and coordinate services.

Responsibilities

• Provide services to about 11-13 families to identify strengths and needs.
• Assists the family in developing and convening Child and Family Team Meetings (CFT) of traditional and non-traditional providers for the purpose of developing a Plan of Care (POC) that reflects the family’s values and culture.
• Works in conjunction with DCF to receive referrals and collaborate on transition plans for Community Support Services.
• Gather and submit data required by DCF in a timely manner.
• Maintains a Community Support Record on all families receiving Community Support Services in keeping with the wraparound process (family driven, strength-based, culturally responsive) and outcome focused documentation.
• Provides case management services to families, coordinates child and family teaming activities, and assures that families are connected to community resources.
• Offers an array of services/supports to the families to enhance protective factors and collaborates with community resources and providers to ensure a seamless and well-coordinated system of care to support the family.
• Develops a safety plan for each family served that guides the family to appropriate assistance. Ensures that service and safety plans are implemented appropriately and adapted by the CFT.
• Aids in program evaluations such as baseline and outcome measures and client satisfaction surveys to families during service delivery or upon discharge from Community Support Services.
• Provides linkage and monitors coordination of supports and services, including follow-up and advocacy for children/youth and families.
• Participates in monthly Community Support for Families staff meetings.
• Provides weekly home-based, in-person and/or phone contact with families as indicated.

Requirements

• Bachelor’s Degree in Social Work, Sociology, Psychology, or a related Human Service field.
• Driver’s license and reliable transportation required.
• Travel to and from family homes is required on a regular basis working within lower Fairfield and New Haven counties.
• Bi-lingual Spanish speaker required.
• Must be fully vaccinated for COVID-19 virus, unless eligible for a medical or religious exemption.
• Experience providing direct services to families with complex needs.
• Ability to utilize a strength-based approach and demonstrate a non-judgmental and empathic attitude and approach with families and providers.

Qualifications

• Experience providing direct services to families with complex needs.
• Ability to utilize a strength-based approach and demonstrate a non-judgmental and empathic attitude and approach with families and providers.

Skills

• Strength-based approach
• Empathetic attitude
• Collaborative problem-solving
• Effective communication skills
• Knowledge of wraparound process
• Ability to work independently and as part of a team

Benefits

We offer a supportive and collaborative work environment, professional development opportunities, and competitive compensation package.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible scheduling to accommodate family needs.

Benefits

Health insurance, retirement plan, paid time off, and professional development opportunities.