Case Manager/Social Worker/Program Manager

About the role

We are hiring for a Program Manager II for IDD (Intellectual and Developmental Disabilities) Services at RHA Health Services. This is an exempt, salaried position.

Duties and responsibilities

• Program Oversight: Manage and oversee the delivery of services to individuals and integration of their individual care plans. Monitor and evaluate care plans to make adjustments and implement improvements as needed. Ensure all established requirements are met for case plans, case reviews, home visits and supervision plans to maintain excellent consumer care. Complete consistent review of data in the billing system to ensure timely documentation of service delivery notes. Review program documentation for accuracy so that billing of services rendered can be submitted for reimbursement. Respond to all crisis calls on caseload, during work hours whether in the home, community, or day program. Monitor staffing hours at group homes, ensuring staffing is within budget and matches funding levels.
• Compliance and Reporting: Ensure all services comply with applicable federal, state and agency statutes, administrative codes, policies, and procedures. Prepare and submit required reports and documentation in a timely manner. Accurately and timely complete Critical/Reportable Incident Reports according to state mandates and submitted within required timeframes. Ensure that the state-mandated home visits are completed, and any additional if warranted, to maintain optimum quality of service delivery. Observe and maintain confidentiality as mandated in HIPAA regulations.
• Team Leadership: Supervise and support Group Home Managers, Direct Support Professionals (DSPs) and other staff members. Provide training and development opportunities for staff. Conduct regular team meetings and performance evaluations. Attend pertinent training offered by our agency, contracted agency, MCO or MCO affiliate to ensure that you are equipped with the latest information needed to perform your job at optimum. Ensures responsible hiring, promotion, progressive discipline, and termination procedures are implemented according to company policy and state regulations.
• Individual Support: Participate in on-call rotation determined by unit needs. Participate in Individual Service Plan (ISP) meetings for supported individuals on your assigned caseload making service-related recommendations as needed and maintaining a person-centered approach. Advocate for individuals' rights and ensure they receive appropriate services. Coordinate with healthcare providers, therapists, support coordinators, and other members of the circle of support team to deliver comprehensive support for persons on your caseload. Participate actively in Human Rights Committee.
• Community Engagement: Foster relationships with community partners and stakeholders. Promote community integration and inclusion for individuals with IDD. Maintain optimum communication with providers, stakeholders and referring agencies. Attend and participate in community and state meetings as needed. Collaborate with ISC’s, Conservators/Family Members, Therapists, and members of the clinical management team.

Qualifications

• A minimum of 18 years of age required.
• A high school diploma or equivalent, preferred.
• Experience working directly with individuals with developmental disabilities preferred.
• Ability to work independently and as part of a team.
• Valid driver's license and reliable transportation required.

Physical demands and work environment

• Regularly required to lift 20 lbs.
• Must be able to lift a minimum of 30 lbs.
• Must be able to pull a minimum of 20 lbs.
• Must be able to squat, kneel, crawl, crouch, climb, and stoop.
• Must be able to regularly use hands to finger, handle, or feel objects, tools, or controls.
• Required to regularly stand and walk.
• Must be able to demonstrate proficiency in CPR from the floor level requiring to work on hands, knees, bending, standing, and lifting.
• Vision requirements include close vision, distance vision, and peripheral vision.
• Must be able to talk and hear.