Case Manager - Social Model Detoxification

About the organization

Volunteers of America, Utah is an affiliate of a national, nonprofit, faith-based organization that has served communities across the United States for more than 125 years. Our mission is to provide community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. Our programs serve people experiencing challenges related to mental health, substance use, and homelessness. We encourage all who are passionate about making a difference, including individuals with lived experience, to apply.

About the role

To provide consistent individualized case management services to clients while working within the mission of VOA and utilizing Trauma Informed practices.

Responsibilities

Essential duties

• Client Services: Provide case management services to clients at the Center for Women and Children and Men's Detoxification and document all services provided.
• Engage with clients appropriately, following all VOA Boundaries as outlined in the Detox Services Policies and Procedures Manual.
• Manage difficult client behaviors by encouraging adherence to outlined Detox Client Expectations.
• Conduct Client Service Interview within 3 to 5 business days of clients’ admission to Detox (earlier if clients are not chemically impaired).
• Before or during the CSI, identify special needs (pregnant, IV/IM drug users, dual diagnosis, medical conditions, mental health, etc.) and coordinate services as needed.
• Provide client with a resource list; if interested in recovery treatment, provide information about available treatment programs; if unsure, schedule an assessment.
• When appropriate, work with clients’ families to move clients into self-sufficiency.
• Input client case notes into UWITS in a timely manner; notes should accurately tell a client’s history, drug usage, withdrawal management, medical, mental health, recovery engagement, legal involvement, case management action on behalf of client, etc., painting an accurate picture of the current episode in conjunction with past episodes in VOA Detox Services.
• Provide weekly orientation.
• Crisis Intervention: Respond to medical emergencies, provide CPR, First Aid, Narcan, and coordinate medical services for clients as needed.
• Utilize de-escalation skills to manage client crisis by adhering to the De-escalation Training.
• Utilize all Suicide Prevention tools including the Columbia-Suicide Severity Rating Scale, a Suicide Prevention Plan, and an index card for the client to have with them; coordinate with Mental Health services as needed.
• Provide all communication: including Shift Log, white board if transported, SW on bedsheet, note in UWITS, etc.
• Maintain positive, professional interactions with community partners including emergency services, fire, law enforcement, criminal justice, staff from other community providers, client family members, agency donors, community support groups, and referral sources.
• Learn, utilize, and endorse agency selected clinical techniques, including Motivational Interviewing and Trauma Informed practices.
• Participate and present client information at case reviews with other case managers, peer support, Program Director, and Clinical Supervisor.
• Participate in Management On-Call Schedule.
• Maintain appropriate, professional boundaries with clients, volunteers, and co-workers.
• Attend work on a regular and predictable basis.
• Participate in and attend shift changes on a regular and predictable basis.
• Adhere to Volunteers of America, Utah personnel and program policies and procedures.

Secondary duties

• Contribute to an environment of mutual trust and respect by treating others fairly, demonstrating empathy, and effectively managing interpersonal conflict to preserve constructive, professional relationships.
• Have a clear understanding