Case Manager - Safe Harbor Emergency Shelter

BASIC FUNCTION

This position is responsible for the case management for The Link’s Passageways Emergency Shelter and Program which provides emergency shelter for youth who have been commercially sexually exploited. The Case Manager will ensure high quality case management and programming, including groups and social and recreational activities. The Case Manager is responsible for working directly with commercially sexually exploited and trafficked young people, ages 12-17, who have experienced homelessness, trauma and disenfranchisement and who will need high level case management supports to assist them in progressing toward their goals and accessing resources and services needed to stabilize and recover.

In addition to case management the Case Manager is responsible for developing, supporting and implementing youth programming that is culturally competent and grounded in positive youth development, harm reduction, and trauma-informed care.

Essential Functions

• Develop Individualized Service Plans for 8 youth in shelter, track and document incremental progress toward the achievement of goals.
• Support and advocate with youth in the community.
• Meet daily/weekly with youth to identify service needs and provide support.
• Ensure case management supports focus on safety, health, recovery, and stability and individualized goals.
• Provide clear and daily communication with Program Manager and other team members to ensure holistic, consistent supports and services are in place.
• Complete progress/case notes and maintain participant records.
• Provide crisis intervention services during regular work hours as needed.
• Along with Program Manager, research, and implement program improvement and expansion and identify trends in population or service interventions.
• Create and maintain a community and culture that is warm, welcoming and supportive of all youth 24-7.
• Provide support services around family reunification, when possible.
• Participate in committees as appointed internally and in the community.
• Participate in a monthly on-call rotation for the shelter.
• Provide assistance with shelter shift coverage in situations where the shelter is short staffed as available and coordinated with the Program Manager.

General Responsibilities

• Preserve the integrity of the programs and agency.
• Demonstrate commitment to The Link’s mission and vision, and values of equity, diversity and inclusion.
• Support the overall growth of the agency.
• Maintain positive and healthy relationship with co-workers and other related parties.
• Aid where needed as a team player.
• Create a safe, respectful, and healthy atmosphere and environment where everyone can grow and learn.
• Participate in special projects as necessary.
• Attend all meetings and trainings as required.
• Maintain positive and professional interactions with clients, co-workers, and all parties involved.
• All other duties as assigned.

Requirements

• Desire to continuously learn for personal and professional growth.
• High level of personal and professional integrity, including ability to protect and maintain confidentiality and data privacy.
• Knowledge of the commercial sexual exploitation of minors.
• Creative and able to engage a diverse range of needs and learning styles.
• High level of attention to detail.
• Excellent verbal and written communication skills, especially for client advocacy.
• Ability to work independently.
• Proven experience providing 1:1 and group supports and/or programming within a shelter or other youth setting.
• Knowledge of issues related to minor sex trafficking, comprehensive programming, child welfare, juvenile justice and court systems.
• Current driver’s license, reliable vehicle (with current insurance at the levels required by the Link) and ability to pass a criminal and driving background check.

Qualifications

• BA degree in related field and 2 years of experience or 2 years of working with high-risk and vulnerable youth.
• Experience providing comprehensive and holistic case management services to young people.
• Training in youth development, harm reduction, and/or trauma informed care.
• Knowledge of issues related to minor sex trafficking, comprehensive programming, child welfare, juvenile justice and court systems.
• Proven experience providing 1:1 and group supports and/or programming within a shelter or other youth setting.
• Current driver’s license, reliable vehicle (with current insurance at the levels required by the Link) and ability to pass a criminal and driving background check.

Schedule

The schedule is based on meeting the needs of the program and will require some evening hours.

Working Conditions

• The employee is regularly required to talk or hear.
• The employee is frequently required to use manual dexterity for use of objects, tools or controls as well as visual acuity.
• The employee is required to stand; walk; sit; climb or balance; and stoop, kneel, crouch or crawl.
• The employee must lift and/or move up to 20 pounds.
• Work environment for this position includes offices, common and residential space with a low to high noise level.
• Ability to work a variable schedule (including some evenings, overnights and weekends) as needed.
• Requires ability to drive.

Benefits

• The Link offers benefits to eligible employees such as medical, dental (The Link covers 100% of the premiums), vision, a generous 401k with employer match, over 2 weeks of PTO in your first year, birthday PTO, two days of volunteer PTO, 11 paid holidays/holiday pay, and more!

Compensation Philosophy

The Link believes strongly in pay equity and transparency, and wages that lead our field for similar roles. To that end, The Link will ensure all new hires are offered the highest wage they are eligible to receive within the position's hiring range based on their years of relevant professional experience, lived experience, and relevant degrees and licensures. The Link has a “no negotiation policy,” which means candidates should not have to negotiate their way to a fair wage for their skills and experience and will automatically be given the highest wage they are eligible for based on their qualifications.

Note

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.