Case Manager & Respite Provider

About the Role

The Case Manager & Respite Provider, under the administrative/clinical supervision of the Clinical Supervisor of Foster Care/System of Care, is responsible for providing high-quality care coordination and direct behavioral health respite services to clients and families identified by the Cuyahoga Tapestry System of Care (CTSOC) or enrolled in the OhioRISE program. This dual-role position will have a split caseload coordinating formal and informal services using the High-Fidelity Wraparound model while also delivering direct, short-term respite care to support youth in a structured, safe environment across home and community settings. Work hours include afternoon hours with required evening and/or weekend availability to accommodate respite needs and family schedules.

Responsibilities

• Provide Wraparound Care Coordination services as part of the CTSOC, utilizing the High-Fidelity Wraparound model to clients and families identified for the project across home and community settings.
• Complete all required assessments and documents as outlined by the agency while maintaining accurate, timely clinical records in accordance with agency quality standards, CTSOC standards, and applicable licensing/accreditation regulations.
• Work collaboratively with identified formal and informal partners on behalf of the Child and Family Team. Act as a liaison when new services or resources need to be coordinated or developed.
• Provide Therapeutic Behavior Services (TBS), and Community Psychiatric Support Treatment (CPST) services where appropriate on assigned cases and participate in crisis management as necessary, to meet agency productivity standards.
• Provide short-term, direct behavioral health respite care and supervision to youth (ages 8–17) in a safe home or in the community to offer caregivers planned relief.
• Provide transportation for youth enrolled in respite services to community activities.
• Engage youth through companionship, structured recreational, educational, and therapeutic activities suited to their individual age, abilities, and treatment or care plan goals.
• Maintain open, effective communication with youth, caregivers, and treatment team members, providing timely updates regarding activities, progress, and behavioral observations.
• Respect client privacy and strictly adhere to confidentiality guidelines and HIPAA standards regarding all client-related documentation.
• Attend scheduled staff meetings, clinical supervision, and ongoing training as required.
• Maintain all required trainings, certifications, and licenses per regulatory guidelines.
• Maintain high standards of ethical and professional conduct and adhere to all agency policies and procedures.
• Other duties as assigned by management.

Requirements

• Minimum High School Diploma required. Bachelor’s Degree in Social Work, Counseling or related field preferred.
• QMHS certification required. Valid Ohio LSW license preferred.
• Demonstrated expertise in systemic family therapy, crisis intervention, and family education.
• Prior experience in systemic family therapy, crisis intervention, family education, linking/advocacy skills; across diverse environments that include: educational services, mental health field, childcare, and other community support services.
• Must have and maintain a valid driver’s license and driving record that meets the underwriting criteria of the Agency’s insurance company.
• Must be approved by Applewood to transport clients in own vehicle.

Skills

• Core Expertise: Possesses skill, knowledge and abilities to perform the essential duties of their role; keeps knowledge up to date.
• Independent Judgment: Ability to perform job responsibilities with a high degree of initiative and independent judgment.
• Cultural Competency: Demonstrates awareness, sensitivity and skills in working professionally with diverse individuals, groups and communities who represent various cultural and personal background and characteristics.
• Interpersonal Communication: Communicates clearly using verbal, nonverbal, and written skills in a professional context; demonstrates clear understanding and use of professional language.
• Professional & Ethical Conduct: Adheres to professional values such as honesty, personal responsibility, and accountability; applies ethical concepts within scope of work and adheres to Agency policies and procedures.
• Collaboration and Teamwork: Functions effectively as a member of a professional team that includes employees, clients and family members.
• Problem Solving & Decision Making: Recognizes problems and responds appropriately; gathers information and sorts through it to identify and address root cause issues; makes timely decisions.

Benefits

• Health & Care: Comprehensive medical, dental, vision, low-cost plan options & 24/7 EAP.
• Family First: Paid parental leave (birth & adoption), fertility/IVF support & pet insurance.
• Career Growth: 50% CWRU MSW tuition discount & free supervision for licensed roles.
• Financial Protection: 403(b) with employer match + 100% employer-paid life & LTD insurance.
• Time Off: Generous PTO and paid organizational holidays.

Pay

Salary Range: $18-$21.00 per hour depending on licensure and experience in the field.

Schedule

Work hours include afternoon hours with required evening and/or weekend availability to accommodate respite needs and family schedules.