Case Manager - Residential Program - (Bilingual Spanish a Plus)

Location: Brooklyn, NY (Hybrid – 4 days on-site, 1 day remote)

Employment Type: Contract

About the Role

Join a respected, mission-driven nonprofit organization that has been serving New Yorkers for generations through housing, behavioral health, refugee and family support, and community-based social services. This is an excellent opportunity for someone who is passionate about helping vulnerable populations while gaining the potential for long-term employment through a contract-to-hire opportunity.

Responsibilities

• Manage an assigned caseload of residential clients while providing ongoing case management and support.
• Meet with clients regularly to assess progress, identify needs, and develop individualized service plans.
• Coordinate referrals and connect clients with medical, behavioral health, housing, vocational, and community resources.
• Advocate for clients and assist with accessing benefits and other supportive services.
• Accompany clients to medical, psychiatric, or other essential appointments when needed.
• Maintain timely, accurate, and audit-ready documentation, including progress notes, assessments, and service plans.
• Facilitate or co-facilitate therapeutic, educational, or life skills groups and encourage resident participation.
• Respond appropriately to client crises by utilizing de-escalation techniques and coordinating emergency services when necessary.
• Conduct routine room and unit inspections while promoting a safe and supportive living environment.
• Assist with daily program operations, including meal service and client engagement activities, as needed.
• Maintain strict confidentiality and ensure compliance with agency policies and applicable regulations.
• Collaborate with multidisciplinary staff to provide high-quality, person-centered care.
• Perform additional responsibilities as assigned to support program operations.

Requirements

• Bachelor's degree required (Social Work, Human Services, Psychology, Sociology, or a related field preferred).
• Residential/supportive housing experience required.
• Minimum of two years of experience working in human services, residential programs, behavioral health, housing, or a related setting.
• Experience supporting individuals experiencing homelessness, mental illness, substance use disorders, HIV/AIDS, or other complex social needs is highly preferred.
• Strong interpersonal, crisis intervention, and relationship-building skills.
• Excellent written and verbal communication abilities.
• Strong organizational skills with the ability to manage multiple priorities.
• Working knowledge of HIPAA and client confidentiality standards.
• Proficiency with Microsoft Office and electronic documentation systems.
• Flexibility to work occasional evenings, weekends, or holidays based on program needs.
• Bilingual Spanish a plus.

Schedule

• Flexible shifts: 08:00 AM–04:00 PM, 08:30 AM–04:30 PM, 09:00 AM–05:00 PM, or 10:00 AM–06:00 PM.
• Rotating Saturday once every month.

Pay

$30.00–$33.00 per hour.

Benefits

• Contract-to-hire with the potential for long-term employment.
• Opportunity to make a meaningful impact in the lives of individuals experiencing housing instability and other life challenges.
• Collaborative, mission-focused team environment with opportunities for professional growth and continued learning.