Case Manager (QIDP)
NATURE AND SCOPE OF POSITION
A Case Manager, under the direct supervision of a Client Care Manager, is a member of the interdisciplinary team and responsible for holistic programming and individual service plans (ISP) for an assigned caseload for Magnolia residential clients – adults with intellectual and/or developmental disabilities.
A Case Manager assists with managing the group home operations and daily living activities of their clients in compliance with their individual ISPs and behavior support plans (BSP), if applicable, and provides functional supervision to assigned DSPs.
PRIMARY QUALIFICATIONS
Education: Bachelor’s Degree (B.A. or B.S.) in a professional category that satisfies the applicable regulations.
Work Experience: At least one year of experience working directly with persons with intellectual disability or other developmental disabilities.
Certification or License: Licensing requirements vary depending on how the Case Manager will be designated (e.g., social worker, human services professional).
Current Louisiana Driver’s License required
Current Automotive Insurance Coverage required
Attendance at Mandatory Training & In-Services
Current CPR certification
JOB FUNCTIONS
Develops annual ISPs, as a member of the interdisciplinary team, to address goals and objectives designed to increase independence and self-sufficiency in areas of daily life.
Serves as an advocate for the client when assistance is needed or services are not being performed as required.
Ensures the coordination of quality client care and manages internal and external services and supports in accordance with the stated goals and objectives of every ISP.
Communicates all client medical problems to the wellness team, and regularly checks in with the wellness team regarding client health and wellness.
Transports client to and actively participates in 90L annual appointments and other medical appointments as needed.
Reviews and investigates incident reports and other incidents pursuant to policy.
Acquires and implements services, equipment, programs, and supports according to doctors’ orders and/or decisions made by the interdisciplinary team.
Accurately and timely completes and regularly reviews ICAPs for assigned caseload.
Maintains petty cash for clients on caseload, keeps current and accurate records of expenditures, and adheres to Magnolia’s policies and procedures and they relate to handling and securing funds.
Maintains accurate and up to date drills, inspections, and other documentation.
Provides training in budgeting, shopping, and money management as appropriate.
Timely submits complete expense reports with accompanying receipts.
Learns about client behaviors, implements appropriate de-escalation techniques, and trains staff on same.
Arranges transportation for clients with jobs off campus.
Provides a home-like, client-centered atmosphere using appropriate techniques in training and positive approach to behavior management.
Conducts routine group home inspections for safety, cleanliness, adequate food supplies, dietary compliance, and quality of life areas, reports perceived deficiencies pursuant to Magnolia procedure, and submits timely maintenance work orders.
Reports maintenance needs in vehicle assigned to or used by group home.
Maintains accurate and up to date drills, inspections, and other documentation.
Serves as primary point of contact for surveys, inspections, and ombudsman issues.
Provides functional supervision to DSPs in the delivery of support for clients served.
Interacts with DSPs in a respectful way.
Participates in ongoing DSP development and training in both formal and informal settings on the operations of their assigned group homes, client care (including client rights, ISPs, BSPs, dietary restrictions, medical orders, proper feeding techniques, training objectives, and personal care), and other pertinent areas.
Encourages information sharing among team members.
Serves as main point of contact and liaison for families and, if appropriate, legally responsible parties to address concerns, answer questions, and relay information.
Coordinates client home visits, transfers, and discharges.
Fosters ongoing positive communication and contact between individuals and their families, their friends, and other significant people in their lives.
Maintains confidentiality with all clients and their families.