Case Manager, Public Health

About the role

Assist Public Health Services Department (PHSD) staff and clients, assist PHSD staff with clinic workflow and patient processing, assist clients with data collection, screening, scheduling, follow-up, referrals, and other case management functions, and perform duties in compliance with state and Federal regulations and County policies and procedures under basic supervision.

Responsibilities

• Aid in providing case management services for Public Health Services Department (PHSD) clients.
• Compile and report PHSD data, prepare and maintain accurate records, and generate reports.
• Operate a personal computer utilizing standard and specialized software.
• Present public health information to at-risk clients and the public.
• Establish and maintain effective working relationships with other employees, other agencies, and the public.
• Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
• Clean and prepare clinic examination rooms and stock rooms with supplies, medications, and educational materials.
• Assist professional staff with patient examinations as directed.
• Participate in community outreach programs and special projects as assigned.

Requirements

• High school diploma or GED equivalent.
• One (1) year of experience in a medical or social services program.
• An equivalent combination of relevant education and/or experience may substitute for the minimum requirements.

Qualifications

• Bi-lingual English-Spanish language skills.
• Arizona residents must have a valid Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.

Skills

• Knowledge of federal and state public health program regulations and requirements.
• Knowledge of base management methods, practices, and procedures for health services clinic patients.
• Knowledge of regional community service agencies, community resources, public health programs, and other public assistance programs for appropriate referrals.
• Knowledge of principles of record keeping and records management.
• Skill in compiling and reporting PHSD data, preparing and maintaining accurate records, and generating reports.
• Skill in assisting with the provision of clinical nursing services and patient care.
• Skill in operating a personal computer utilizing standard and specialized software.
• Ability to present public health information to at-risk clients and the public.
• Ability to establish and maintain effective working relationships with other employees, other agencies, and the public.

Benefits

• Paid vacation and sick leave.
• Retirement plans with generous employer contributions - guaranteed lifetime benefit.
• Top tier affordable medical, dental, and vision plans.
• Comprehensive wellness program.
• Variety of on-site health screenings and events.
• Tuition reimbursement program.
• Alternative work schedules.
• Telehealth.
• Qualified employer for the Public Service Loan Forgiveness Program through the Dept of Education.
• Employee assistance program with ongoing training & development options.
• Civil service leave van pool options.
• Short-term disability – employer paid.
• Basic life insurance - employer paid.
• Flexible spending accounts for dependent care and medical expenses.
• Suite of voluntary benefits including additional life, accident, critical illness & cancer insurance.

Pay

The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the first quartile require additional approval.

Schedule

Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.