Case Manager, Psych@Home

Scope of Role

The QMHS, Psych@Home Services, provides high-intensity services in the community to individuals with acute behavioral health exacerbation. They operate primarily in the community and play a key role in the development and execution of client treatment plans. The QMHS supports clients and their families by providing ongoing community support resources, including transportation for access to identified resources. They act as an expert in client needs and foster positive relationships with clients, their families, and Signature Health team members.

How You’ll Succeed

• Diligently develop, prepare, and present treatment program work material to clients.
• Plan, coordinate, and provide reliable transportation to clients to access identified resources as part of their treatment plans.
• Work hours are expected to be dedicated primarily to service delivery in community-based settings, including client homes and other locations in the community in accordance with client treatment plans, safety guidelines, and agency policies.
• Aid with technology coordination.
• Aid with census management.
• Maintain clear communication and professional boundaries with all clients.
• Act as a subject matter expert and provide support in accessing and developing a sober support network.
• Collaborate effectively with a client’s treatment team.
• Create an outstanding experience for both adult and child clients (SMD/SED, CD/Dual DX) by identifying support needed in areas such as educational, medical, vocational, housing, and daily living skills, resulting in clients being successful in their communities.
• Encourage, monitor, and follow-up on client engagement and participation in all treatment plan activities.
• Provide clinically appropriate transportation in personal vehicle for clients to and from medical and behavioral health appointments, community resources, and other essential services, ensuring safety, professionalism, and punctuality.
• Serve as a liaison with in-patient units.
• Maintain client charting electronically in accordance with Medicaid, ODMHAS, CARF and professional standards.
• Aid in crisis intervention and prevention in the community.
• Participate in community outreach.
• Participate in all quality assurance and utilization review activities.
• Complete all productivity/documentation requirements.
• Participate in all assigned staff meetings and staff development programs.
• Show appropriate attendance and punctuality in adherence with Signature Health policies.
• Show the ability to work efficiently, meeting workpace expectations (i.e.: productivity).
• Participate in after-hours call for potential admission.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Bachelor’s Degree in related social services field preferred.
• Valid unencumbered Ohio driver’s license and proof of driver’s insurance required at all times.
• American Heart Association (AHA) Basic Life Support (BLS) certification required.
• 1-3+ years of previous case management or relevant experience preferred.
• CDCA preferred.
• Strong computer skills with Microsoft, Excel, etc.
• Knowledge of the community, community organizations, and community resources.
• Knowledge of ASAM levels of care, ability to assist client in obtaining residential, detox, and supported housing services in the community.
• Comfort and experience delivering services primarily in community based settings and client residences and client transportation with use of personal vehicle.