Case Manager-Personal Injury

As a Personal Injury Case Manager, you'll be the steady, reassuring point of contact who guides injured clients through what is often a stressful and unfamiliar process while keeping their cases organized and moving. Exceptional client support is at the heart of this role: you'll check in on clients' recovery, keep them informed, and make sure they feel genuinely cared for from intake through settlement. Alongside that, you'll track high stakes deadlines, coordinate medical treatment and records, manage insurance, repairs, and keep attorneys aligned. If you love helping people, bringing order to complexity, and being the person everyone can count on, this role is for you. What you'll do: Deliver Exceptional Client Support Serve as a warm, reliable point of contact guiding clients through the process and making them feel supported at every stepEnsure client introductions are completed and maintain regular communication schedules, including check ins on treatment and recoveryRespond to client questions and concerns promptly and with empathyCoordinate reassignment communications and handle non responsive client follow up, keeping clients engaged in both their treatment and their caseHelp facilitate smooth attorney and client communication overall Manage Treatment, Records & Insurance Monitor each client's medical treatment-help ensure they are treating consistently, flag gaps in care, and track progress toward maximum medical improvementOrder, follow up on, and organize medical records and billing from providersIdentify and track all applicable insurance coverage (at fault/liability, UM/UIM, MedPay, and health) — including carriers, claim numbers, adjusters, and policy limitsNegotiate with medical providers to help maximize the client's net recoveryTrack medical and health insurance liens (including Medicare/Medi Cal where applicable) and letters of protection, and support timely lien resolutionCoordinate vehicle repairs and property damage resolution for auto accident clientsHelp assemble and coordinate demand packages, and track demand and settlement deadlinesOnce a case settles, prepare the client's breakdown of costs, expenses, and liens (net to client settlement statement) Keep Cases Moving Attend attorney meetings and capture key decisions, action items, and deadlinesMaintain and update case blueprints and the case management tracker to reflect current case status, treatment status, and case progressMonitor critical deadlines including but not limited to the Statute of Limitations uninsured/underinsured motorist (UM/UIM) demand deadlines, and demand/settlement deadlines; for cases that proceed to litigation, track applicable court deadlinesKeep cases advancing from intake through treatment, demand, and settlement — following up so nothing stallsTrack case progress and report updates during monthly team meetings Coordinate Scheduling & Coverage Schedule and coordinate depositions, medical examinations (IME/DME), mediations, and hearingsResolve scheduling conflicts in coordination with attorneysMonitor team communications to ensure scheduling needs are addressed quickly Requirements At least one year of experience in personal injury case management is requiredMust be fluent in SpanishA genuine customer service mindset — you're empathetic and patient, and you take pride in making clients feel cared forStrong organizational and time management skills — you can juggle multiple priorities without dropping the ballClear, confident written and verbal communicationA proactive mindset: you spot problems before they become emergenciesA collaborative team player who works well across departments — including comfort coordinating with medical providers and insurance adjustersComfort reading and organizing medical records and bills is a plusMust be flexible and comfortable working extended hours as needed to support litigation deadlines, trial schedules, and case demandsThis is a full time, on site role. Standard hours are Monday through Friday, 9:00 a.m. to 6:00 p.m., with overtime required when necessary to meet litigation deadlines, trial schedules, and case demands Benefits What We Offer: Hourly pay: $25-$27 BOE Industry-Leading Benefits: Firm pays 100% of premiums for dental and visionFirm pays 100% of all Silver-level medical plansFirm contributes approximately 10% toward retirement (3% Safe Harbor + 7% Profit Sharing)$500 annual FSA contributionTime for Life: Accrual of 80 hours of PTO (additional 40 hours on 3rd anniversary), 40 hours sick pay, plus your birthday off as a fully paid day