Case Manager (OVS)

Position Summary

The Next Generation Center (NGC) at Children’s Aid (CA) is located in the Bronx and serves disconnected youth ages 14 to 26, with a focus on youth involved in the foster care or juvenile justice systems. NGC offers a full range of services, including youth leadership and life skills training, a transitional employment program, educational guidance and tutoring, housing assistance, legal services, counseling, and arts and recreation. NGC has a contract from the New York State Office of Victim Services (OVS) to provide a range of services to youths who are victims of a crime or witness to a crime. Services will include counseling, therapy, case management, assistance in obtaining crime victim compensation funds and other services.

Essential Duties

• Understand and promote the organization’s Mission, Vision, and Core Values to ensure alignment with organizational policies and procedures.
• Conduct outreach, engagement, marketing and recruiting activities to CA sites (community schools, preventive, etc.), partner organizations, youth members of the CA Next Generation Center, and community members of the South Bronx and northern Manhattan areas.
• Work collaboratively with program staff in the development of new protocols and practices.
• Accept and manage referrals.
• Conduct thorough assessments of the needs (medical and mental health treatment and other benefits and services) of crime victims.
• Assess youth for trauma symptoms and emotional/psychological.
• Provide crisis intervention and safety planning as needed.
• Participate in required trainings, including Motivational Interviewing, to ensure effective service implementation.
• Aid participants in completing compensation claim applications including obtaining required documentation.
• Review law enforcement, medical provider, and other social service reports to evaluate relevant issues.
• Advocate on behalf of participants for benefits and services.
• Accompany participants to court, police stations, and other appointments as needed.
• Provide follow-up to ensure needs are met and address additional issues as they arise.
• Collaborate with youth on the development of treatment plans and goals.
• Maintain accurate and thorough records on each client as well as required OVS tracking forms.
• Collaborate with OVS Therapist on completion of monthly and quarterly OVS reports.
• Participate in weekly clinical supervision, weekly team meetings, staff meetings and other duties required by supervisor.
• Work collaboratively with NGC staff to provide engaging programming.
• Perform other job duties as assigned.

Minimum Qualifications

• Bachelor’s degree in social work or higher in a related field required.

Key Competencies

• Knowledge of community resources and counseling practices with high-risk populations.
• Experience working with persons in crisis including victims of crime; experience working with youths of color and LGBTQ people strongly preferred.
• Training/experience in Motivational Interviewing and trauma informed care preferred.
• Ability to motivate others toward achieving goals.
• Case management experience.
• Excellent written and verbal communication skills and excellent documentation skills.
• Ability to use strength-based interventions.
• Ability to develop alliances with high risk and difficult to engage youth.
• Excellent computer skills and knowledge of Microsoft Office.