Case Manager Outreach (Temporary Assignment)

Shift Details

• Day: Monday - Friday
  Time: 8:00am-4:30pm
  Hourly Pay: $25.50-$38.50/hour

About Lifemoves

Lifemoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships.

POSITION PURPOSE

The case manager provides outreach services to households who have resided in encampments. The LifeMoves team will be serving individuals throughout their transition from encampment through permanent housing. The position plays a key role in supporting people moving toward safe, stable housing and greater self-sufficiency.

Key Responsibilities

• Develop and maintain individualized case plans focused on housing, employment, benefits, and overall well-being, based on each client’s strengths and goals.
• Support clients with housing searches, employment readiness, benefits enrollment (e.g., General Assistance, CalFresh, CAPI), and skill-building activities such as budgeting and daily living.
• Connect clients to healthcare providers and community resources, and assist with coordination, scheduling, and transportation as needed.
• Maintain accurate and timely client documentation and outcome tracking in HMIS and the agency’s client management system.
• Advocate for client needs and rights when working with partners, landlords, employers, or service agencies; provide mediation and conflict resolution support as needed.
• Provide calm, trauma-informed crisis response and ensure all client services align with ethical standards and agency values.
• Build and maintain partnerships with community organizations, public agencies, and system partners (e.g., VA, APS, CPS, Probation) to support clients and improve access to resources.
• Serve as a liaison between LifeMoves and community stakeholders by sharing information, coordinating services, and promoting trauma-informed care practices.
• Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills.
• Attend continuing education opportunities to grow expertise and uphold agency standards.
• Be available to work occasional evenings and weekends as needed or as schedule describes.
• Perform other duties as assigned to meet program and organizational needs.
• Conduct outreach to individuals experiencing unsheltered homelessness in encampments or public spaces, connecting those interested with Core agencies or other essential services.
• Respond to dispatch requests or partner referrals, providing connection to shelter, housing, and essential services.
• Distribute basic needs supplies (e.g., food, hygiene kits) and build rapport to support engagement and trust.

Qualifications

• Educational Requirements: Associate's Degree in related field preferred; or High School Diploma/GED with 2-5 years of equivalent experience in related field.
• Technology: Comfortable using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks and case management, reporting, and tracking outcomes.
• Bilingual skills strongly preferred.

COMPETENCIES

• Job Knowledge: Understands job duties and performs tasks with accuracy.
• Commitment to Growth: Demonstrates a selfless commitment to others on the team, including activity-based dependability, self-improvement activities.
• Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team.
• Performance Improvement: Sets performance goals, establishes the approach, creates a learning environment.
• Time Management and Reliability: Manages workload effectively and meets deadlines.
• Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams and functions. Shares knowledge, communicates openly, and anticipates needs to support collective goals.
• Builds trust by contributing ideas, offering assistance, and ensuring alignment to achieve results together.

Additional Requirements

• Satisfactory results of a background check.
• Submitting proof of clear TB test results. Results dated within 60 days prior to hire date are acceptable.

Travel Requirements

• This position requires regular travel between locations throughout the city, community partner locations, client service events, and external meetings.
• A valid [State] driver’s license and reliable transportation are required.
• Must be able to travel throughout Santa Clara and San Mateo Counties as part of regular duties.
• Mileage reimbursement is provided in accordance with agency policy.
• Occasional evening or weekend travel may be required to attend community events or support client services.
• Must maintain vehicle insurance as required by law and agency policy.

PHYSICAL DEMANDS

• Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
• While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with others in the workplace.
• The employee must frequently use hands or fingers and handle or feel objects, tools, or controls.
• The employee must frequently stand, walk, sit, and reach with hands and arms.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.

Career Path

• Superior performance may lead to advancement opportunities within the organization.

Compensation and Benefits

• Rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.
• LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve.
• We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, lived experiences or any other non-merit-based factor.
• Candidates who are bilingual/bi cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply.
• We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.