Case Manager (On-Call) - Arcadia

Overview

The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.

Job Summary

Supports low-income youth and young adults who may have experience in foster care, homelessness, disconnection from school, juvenile justice and/or other systems in developing the skills to live independently. Provides specialized support to youth and young adults in education, job readiness/employment, housing, or other designated field. Develops strong collaborative community relationships and provides extensive information and referral services. Creates a welcoming and supportive environment at the YMCA.

Position Type/Expected Hours of Work

This position is ON-CALL and ONSITE. This position will primarily support the Arcadia Drop-In and Shelter program, but will occasionally be asked to cover shifts at various locations in Seattle and King County, as well as a location in Tacoma. This position requires flexibility for hours, ranging from daytime hours, to overnight hours and weekends. There is no flexibility for remote work.

What You Will Get From Working At The Y

• Membership to the YMCA of Greater Seattle for you and your household

• Medical, Dental, Vision, and Life insurance

• Retirement with generous employer contributions

• Free access to mental health resources

• Rapidly accruing paid time off (PTO)

• Discounts on qualifying YMCA of Greater Seattle childcare, day camp, overnight camp and outdoor leadership programs.

Responsibilities

• Provides specialized services to youth and young adults in education, employment/career development, housing, technology, or other designated field and supports them in achieving their goals.

• Builds strong relationships with Y program participants to effectively provide quality services.

• Develops individualized, strengths-based, youth-driven service plans.

• Case management support is provided to PSH clients as needed, along with other related assigned duties.

• Understands contract/grant terms and conditions to ensure program outcome requirements are met and services rendered to young adults appropriately.

• Researches best practices in field; creates and maintains specialized resource library.

• Maintains clear, professional, timely participant contact notes, service plans, progress updates, outcomes, and other documentation in designated databases.

• Teaches life skills, job readiness or other subject matter individually and/or in groups, often experientially.

• Teams effectively and collaboratively with YMCA staff and/or community partners to plan and facilitate activities, including visits to related resources in the community.

• Supports participant success in key domains such as safe and stable housing, permanent connections to supportive adults, education and employment, health and well-being, and life skills.

• May assist with program coordination or other activities related to job focus.

• Participates in YMCA annual fundraising campaign to engage community members in volunteerism and philanthropic support for the Y mission.

Qualifications

• Bachelor's degree* in psychology, social work or related social services field or equivalent experience, Masters preferred.

• Experience working with teens or young adults in employment, foster care, group care, housing, education, juvenile justice, anti-poverty, vocational support, mental health, chemical dependency and/or homelessness fields.

• Ability to teach effective independence skills for a variety of learning styles and to plan supportive activities.

• Strong youth engagement and relationship-building skills.

• Strong verbal and written communication skills.

• Basic computer skills and working knowledge of Microsoft Office.

• Ability to transport self and client(s) in a safe and effective manner, and to meet clients at community locations; proof of adequate vehicle insurance coverage is required, or ability to travel to areas without public transportation.

• Current state approved First Aid and CPR certification.**Current approved HIV blood borne pathogens training.**

• Prefer knowledge of and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.

Code of Conduct for Applicants

All employees and volunteers are responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements. Responsible for ensuring staff are properly screened, trained, supervised and held accountable to the organization’s abuse risk management standards.