Case Manager_NE-NSC_603-Family Shelter

About the role

This position serves as a Case Manager at the Concord Shelter and Pathway of Hope, providing crisis intervention and case management services to clients.

Responsibilities

• Provides crisis intervention service to clients as needed; conducts comprehensive assessments with clients to identify the cause of the client’s homelessness, needs and strengths.
• Develops a service plan to address issues identified in the assessment. Guides and assists clients in developing concrete, measurable steps necessary for successful completion of their service plan.
• Determines individualized length of stay in the shelter for clients; identifies community resources that will assist clients in the successful completion of the service plan; instructs and trains volunteers in proper methods and procedures; checks and approves work for accuracy, completeness, and timeliness.
• Evaluates and measures clients' progress toward their successful completion of the goals and objectives identified in the service plan.
• Evaluates and measures clients' progress toward their successful completion of the goals and objectives identified in the service plan.
• Conducts training, guidance, and evaluation of student interns that have been assigned to the shelter by the Director.
• Maintains all required documentation to meet The Salvation Army, federal, and funding sources guidelines.
• Assists with community services as needed.

Requirements

• Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
• Licenses and certifications are not required.

Skills

• Knowledge of the principles and practices of social service case management.
• Knowledge of social service resources and agencies in the community.
• Knowledge of effective communication and motivation practices.
• Ability to develop program plans and goals based on client's needs.
• Ability to evaluate the client's progress toward program goals.
• Ability to work with the public encompassing all types of behaviors.
• Ability to interview clients and to obtain pertinent information.
• Ability to prepare and maintain accurate and complete case notes and client records.
• Ability to plan, organize, and prioritize work in order to accomplish work in compliance with quality standards and deadlines.
• Ability to build and maintain effective and professional working relationships with clients and community agencies.

Physical Abilities

• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language.
• Ability to communicate clearly and effectively both orally and in writing.
• Ability to think clearly and quickly in order to maintain control of client caseload.
• Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.
• Physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.).

Qualifications

• Minimum qualifications include a Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Benefits

No specific benefits are mentioned in the job posting.

Pay

The pay rate is hourly.

Schedule

The schedule is not specified in the job posting.