Case Manager Shelter

About the role

The Case Manager provides housing-focused case management and individualized support to guests of the Porchlight Men's Shelter. This position enrolls and orients new shelter guests, and helps guests identify goals, address barriers, connect with community resources, and pursue permanent housing.

Responsibilities

• Proactively engage assigned guests and develop respectful, professional working relationships.
• Assess guest strengths, needs, barriers, preferences, and housing goals.
• Develop, review, and update individualized housing plans with guests.
• Maintain regular contact with assigned guests and make reasonable efforts to re-engage guests who miss appointments.
• Assist guests with housing searches, applications, documentation, landlord communication, and other steps toward permanent housing.
• Help guests address barriers such as limited income, rental history, criminal history, prior evictions, or lack of identification.
• Encourage guests to consider appropriate housing opportunities while recognizing their right to make informed choices.
• Connect guests with Coordinated Entry and assist with required assessments, documentation, updates, and referrals.
• Provide referrals to public benefits, employment, health care, behavioral health, substance use, legal, transportation, and other community resources.
• Advocate and coordinate with housing providers, service agencies, health care providers, and other community partners, as appropriate.
• Help guests understand housing and service processes without promising a particular placement, referral, or timeframe.
• Maintain current knowledge of local housing programs and community resources.
• Complete timely, accurate, and objective case notes, housing plans, assessments, service records, and exits.
• Enter and maintain required information in HMIS.
• Collect information needed to meet program, funding, and reporting requirements.
• Participate in staff meetings, supervision, internal case reviews, and external case conferencing as appropriate.
• Communicate relevant guest needs, progress, and safety concerns to shelter staff while maintaining confidentiality.
• Provide clear information about shelter services, expectations, and available resources.
• Treat guests with dignity and respect while maintaining appropriate professional boundaries.
• Use active listening, problem-solving, de-escalation, and crisis-intervention techniques when responding to difficult situations.
• Respond appropriately to medical emergencies, behavioral health crises, conflicts, and other urgent concerns.
• Complete incident reports and notify supervisory staff of significant guest or safety concerns.
• Collaborate with Shelter Assistants, Shift Supervisors, Waitlist Administrators, Intake Staff, and other team members to support coordinated shelter operations.
• Conduct guest orientation and intake; assist with other shelter responsibilities when needed.
• Help maintain safe, sanitary, and organized shelter spaces.

Qualifications