Case Manager Mentor

Essential Job Functions

• Meet regularly with case manager trainees, either virtually or in person, to assess current needs, review goals, and evaluate the level of support provided by supervisors.
• Maintain regular communication with supervisors and lead agency training staff to identify trainee strengths, areas for growth, certification progress, and targeted strategies for improvement.
• Support timely case management certification by assisting with required paperwork, observations, and coordination with trainees, supervisors, and lead agency training staff.
• Follow up with administrative staff to ensure paperwork is submitted in a timely manner for equipment and FSFN access.
• Review case management documentation for completion, accuracy, and quality.
• Provide individual coaching and constructive feedback to case managers through field shadowing and one-on-one sessions that strengthen staff development, build confidence, and reinforce effective practice in safety planning, family assessments, home visits, family engagement, documentation, and other daily case management responsibilities.
• Solicit feedback from case managers, supervisors, and families served to assess staff support needs, engagement efforts, and service quality, and communicates relevant feedback to supervisors, program leadership, and quality improvement staff.
• Communicate staff training needs to program leadership and quality improvement staff and facilitates training as appropriate.
• Support staff recognition efforts and strategies to increase employee morale.
• Aid case managers with tracking mechanisms and workflow strategies to improve timely completion of tasks, document filing, data entry, and other key tasks.
• Help troubleshoot individual or team performance needs and recommends action plans for improvement.
• Carry a small caseload of no more than three cases.
• Complete special projects and other duties as assigned.

Education & Experience

• Bachelor’s degree, preferably in a human service-related field.
• 2+ years’ experience required in child welfare.
• CWCM certification required.
• PREFERRED: Knowledge and understanding of trauma-informed principles and practices, including the importance of creating a safe environment, fostering trust, promoting collaboration, and empowering individuals.

Physical Requirements

• Ability to travel regionally on a regular basis and statewide as needed;
• Ability to bend, lift and carry 30 pounds.

Knowledge, Skills & Abilities (KSAs)

• Ability to communicate effectively, verbally and in writing.
• Ability to document timely in a clear, concise manner.
• Demonstrated knowledge of community resources.
• Proficiency in Microsoft Suites.