Case Manager Lead, Res Specialist

About the Role

Supports low-income youth and young adults who may have experience in foster care, homelessness, disconnection from school, juvenile justice, and/or other systems in developing the skills to live independently. Provides program coordination, operational support, and staff supervision. Assists program directors in advancing program and operational goals. Provides program participants with a welcoming and supportive environment. This position is at the Social Impact Center Y, the social services branch of YMCA of Greater Seattle (YGS), with a mission to accelerate young people’s ability to build safe, successful, and happy lives.

Responsibilities

• Build referral network for eligible FYI referrals in the community, maintain an outreach tracker, and develop tailored outreach materials (flyers, presentations, FAQs, email/text templates) for different audiences.
• Conduct outreach to five organizations monthly and at least two presentations or events per month.
• Support onboarding and training of new Voucher Specialists.
• Create and maintain a specialized resource library, including a list of voucher-friendly units with utilities included or reduced screening barriers.
• Educate local landlords on the benefits of renting to FYI voucher holders.
• Work directly with landlords to secure housing for young adults, including knowledge of leasing processes and tenant rights.
• Mediate landlord-tenant concerns for enrolled FYI participants.
• Carry a small caseload of higher-barrier participants.
• Conduct outreach to eligible participants and complete intake meetings outlining the FYI program.
• Assist participants with gathering required documentation and use client assistance funds to replace missing documents.
• Complete voucher applications with participants using secure tools like Adobe Sign.
• Liaise with housing authorities to track progress, respond to inquiries, and resolve documentation issues.
• Provide specialized services to youth and young adults in obtaining and maintaining housing, including financial empowerment and employment/career development.
• Help young adults navigate the housing landscape and overcome barriers.
• Build strong relationships with Y program participants to provide quality services.
• Collaborate with YMCA staff and community partners to plan and facilitate activities.
• Develop individualized, strengths-based, youth-driven service plans.
• Ensure compliance with contract/grant terms and conditions.
• Maintain clear, professional, and timely participant documentation in designated databases.
• Attend YSIC Leadership Team meetings and FYI/DCYF Housing meetings.
• Assist with program coordination or housing-related activities.
• Provide transportation for participants utilizing community services (mileage reimbursed).

Qualifications

• Bachelor’s degree in psychology, social work, administration, or related field (Master’s preferred) or equivalent experience.
• Minimum three years of experience working with teens or young adults in foster care, group care, housing, education, juvenile justice, anti-poverty, vocational support, mental health, chemical dependency, and/or homelessness fields.
• Knowledge of King County’s housing landscape and systems, including tenant law.
• Ability to teach independence skills for various learning styles and plan supportive activities.
• Strong youth engagement and relationship-building skills.
• Strong verbal and written communication skills, including coaching and feedback.
• Strong organizational skills.
• Basic computer skills and working knowledge of Microsoft Office.
• Current First Aid, CPR, and HIV bloodborne pathogens training certifications (or within 30 days of hire).
• Preferred: Experience with diverse populations and additional languages.

Additional Preferred Qualifications

• Minimum one year of experience supervising employees, interns, volunteers, or national service members.

Benefits

• Membership to the YMCA of Greater Seattle for you and your household.
• Medical, Dental, Vision, and Life insurance.
• Retirement with generous employer contributions.
• Free access to mental health resources.
• Rapidly-accruing paid time off (PTO) available immediately upon hire.
• Discounts on qualifying YMCA of Greater Seattle childcare and day camp programs.

Pay

Hiring Range: $29.00-34.00/hour

Schedule

Monday-Friday, 8:30am-5pm

*Within 30 days of employment or first available training.

This position is part of the Fostering Youth Independence (FYI) Voucher project, funded through October 2027. The role collaborates with Social Impact Center case managers and housing authorities to support eligible youth in navigating the voucher application and lease-up process.