Case Manager Lead

About the role

Copa Health is seeking a Case Manager Lead to participate in the development of the integrated comprehensive assessment and Integrated Service Plan (ISP) and implements services to members in accordance with their plan and provides ongoing care and reviews progress. Coordinates with all involved healthcare, behavioral health and wellness providers and maintains current documentation on members’ progress in managing chronic medical and psychiatric conditions and assists the individual in achieving their recovery goal.

Responsibilities

• Provides mentorship and training to Case Manager new hires and trainees, i.e., EMR-Next Gen, Tele-Health, Shadowing Expert, etc.
• Works collaboratively with the integrated care team to engage, educate, communicate, and coordinate care with service participants, their family, behavioral health, medical and dental providers, community resources and others in ensuring that all services prescribed in the Integrated Service Plan are implemented.
• Develops and maintains and manages the Integrated Service Plan (ISP) within required timeframes.
• Adjusts the ISP and service delivery as needed based on progress/lack of progress in the specified health, wellness and behavioral health goals.
• Provides assistance in maintaining, monitoring and modifying covered behavioral health and healthcare services and community resource needs.
• Maintains the person’s comprehensive clinical record, including documentation of activities performed as part of the service delivery process (e.g., assessments, provision of services, coordination of care, discharge planning).

Requirements

• Bachelor’s degree in behavioral health related field and 2 years’ of full-time behavioral health work experience; or
• Bachelor’s degree in non-behavioral health related field and at least 4 years’ of full-time behavioral health work experience; or
• High school diploma or high school equivalency diploma and 6 years’ of full-time behavioral health work experience
• Must have a Level 1 fingerprint clearance card issued by Arizona Department of Public Safety of eligible to receive within eight (8) weeks of hire.
• AZ valid Driver’s License, vehicle with state minimum insurance coverage and able to meet Copa Health company driving requirements and safety sensitive requirements.

Benefits

• Competitive salary and comprehensive benefits package
• Personalized Health Coverage – Receive a monthly, tax-free contribution to select the medical plan that works best for you, with guidance and support through our ICHRA program
• Dental and Vision Coverage to complement your health plan
• Generous PTO – up to 3 weeks in your first year, plus an additional wellness day to recharge
• 10 paid holidays annually
• Wellness Program, including access to mental health resources
• Tuition Reimbursement up to $3,000 to invest in your growth and career advancement
• Affordable Medical, Dental, and Vision plans to fit your needs
• 403(b) retirement plan with company match to help you plan for your future
• Employee Assistance Program with free coaching and therapy sessions
• Additional benefits including life insurance, disability coverage, pet insurance, and more

Pay

Starting Pay: $26.50