Case Manager IV
for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive info, not invent or summarize away detail. Remove boilerplate: EEO statement, equal opportunity, etc. Also remove navigation/cookie/legal. Also remove duplicated lines.
We need to include sections only when posting has real specific content.
Let's extract content:
- Position title: Case Manager IV (but we do NOT repeat job title as heading). So we don't put heading for title.
- Location: Louisville, KY (metadata). Could be folded into short
.
- Status: Full Time, Salaried, Exempt (metadata). Could be in same p.
- Program: Housing and Homeless Services.
- Reports to: Senior Program Manager.
- Introduction: Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change... etc. This is prose about organization. Could be under "About the role" or maybe "About the organization". The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use "About the role" heading for intro about role and organization.
- Benefits: list of benefits. Must include Benefits section.
- Job Summary and Qualifications: includes job summary (what case manager will do) and qualifications (education/experience requirements, personal automobile, etc). This could be split into "Responsibilities" and "Qualifications". The posting has "JOB SUMMARY AND QUALIFICATIONS:" then description of role (summary) then "WHAT YOU SHOULD HAVE FOR THIS ROLE:" which is qualifications.
- RESPONSIBILITIES: a long list of duties. We need to output as - items.
We must not repeat job title as heading. Also not put Job ID/requisition numbers as headings (none present). Remove boilerplate: EEO statement at end.
We need to preserve all substantive info: include details like "Must have a personal automobile, valid driver’s license, liability insurance, and be willing and able to travel within the full-service area." etc.
We need to format responsibilities as list items. The responsibilities block is a paragraph with many sentences separated by periods. We need to split into list items. Probably each sentence becomes a
- . Ensure we keep all content.
Let's parse responsibilities text:
"Outreach and Community EngagementConduct outreach to community partners and represent VOA values, aiming to raise awareness Perform client assessments, develop and monitor case plans, and carry out necessary follow-up activities, while considering the dynamic needs of individuals, including mental health challenges and chronic homelessness. Build connections with local agencies and service providers to strengthen community relationships. Provide referrals and coordinate with community partners and service providers to ensure clients have access to health care, mental health services, and daily living support. Allocate resources to clients based on their needs and eligibility, in alignment with grant guidelines. Educate participants on available supportive services and their rights as program participants. Assist participants in securing public benefits. Help participants obtain necessary documentation, such as birth certificates, driver’s licenses, or TARC tickets. Offer or refer participants to supportive services like financial planning, transportation, income support, recovery programs, mental health services, legal services, and housing counseling to overcome obstacles to stable housing or emergency shelter. Ensure that all required documentation, including progress notes, is completed within 48 hours of client contact. Complete and submit documentation for entry into the Homeless Management Information System (HMIS) and Electronic Health Record system within 48 hours of service, and provide weekly updates to the Program Support Coordinator and Program Manager. Exercise sound clinical judgment in decision-making regarding participants, understanding and addressing their complex needs related to mental health and chronic homelessness. Build rapport with participants and their families, demonstrating cultural sensitivity and understanding of their unique situations. Participate in Performance Quality Improvement (PQI) duties as assigned by supervisors and the PQI Committee. Facilitate the Critical Time Intervention (CTI) evidence-based model for program participants. Advocacy and Cultural SensitivityAdvocate for participants by incorporating their cultural values and addressing their specific mental health and homelessness challenges into the development and execution of their case plans. Address Systemic BarriersIdentify systemic barriers affecting participants and communicate with organizational leadership to collaboratively identify and implement solutions, considering the unique challenges of individuals with mental health needs and chronic homelessness. Compliance with PoliciesAdhere to all program policies and procedures, as well as the guidelines set forth by the Council on Accreditation, the Office of Resilience and Community Services, and VOA Mid Policies and Procedures. Ability to Thrive in a Fast-Paced EnvironmentDemonstrate the ability to work effectively in a fast-paced, dynamic environment, while managing the complex and varied needs of individuals, including those with mental health issues and chronic homelessness.Work closely with clients to identify barriers and develop actionable plans, supporting them in overcoming obstacles and transitioning into independent living within one year. Ability to Motivational InterviewCollaborate with clients to explore their unique needs and aspirations, empowering them to take the steps necessary to live independently and achieve their personal goals. Working EnvironmentWork closely with clients in their living environments to identify barriers, develop actionable plans, and support their transition to independent living within one year. This role requires direct engagement in the client's home."
We need to split into sensible list items. Could keep each sentence as separate
- . However some sentences are long and contain multiple clauses; but it's okay.
We also need to include "Job Summary" before responsibilities? The "JOB SUMMARY AND QUALIFICATIONS:" includes a summary paragraph: "The Case Manager will provide support to individuals and families experiencing homelessness who are approved to live in VOA’s Permanent Supportive Housing units the Chancery. Working alongside other members of the VOA Home team, the Case Manager will help clients access a range of services, including medical and mental health care, emergency and long-term housing, substance abuse treatment, and social services. The Case Manager will work directly within the apartment complex where residents reside. The role follows a harm reduction approach and a person-centered model to support clients effectively."
That could be part of "About the role" or maybe a separate "Job Summary" but we only have headings list; we could put that under "About the role" as prose.
Qualifications: "WHAT YOU SHOULD HAVE FOR THIS ROLE: Has a Masters of Social Work or a related Masters degree and more than 7 years of experience in the field; a person with a Bachelor of Social Work or a related undergraduate degree plus 10 or more years of related work experience; or a person with 15 year of experience in the field and no degree would qualify. Must have a personal automobile, valid driver’s license, liability insurance, and be willing and able to travel within the full-service area. Must complete required case management and (Critical Time Intervention) CTI training within 90 days of hire."
We can put that under "Requirements" or "Qualifications". Use
Qualifications
and list as - .
Benefits: list given. We'll put under
Benefits
and - .
Also include metadata (location, status, program, reports to) maybe as a short
after the heading? The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." So we can include a
with location, status, program, reports to.
We must not include EEO statement.
Now construct HTML:
About the role
[intro paragraph about VOA] plus maybe job summary? We'll combine.
But we need to avoid duplication: The intro paragraph about VOA is separate from job summary. We'll include both in the About the role section as prose (maybe two paragraphs). Use
for each.
Then maybe a
for metadata.
Then
Responsibilities
with - items.
Then
Qualifications
with - items.
Then
Benefits
with - items.
Check that we didn't miss any substantive info: The "Program: Housing and Homeless Services" and "REPORTS TO: Senior Program Manager" included in metadata.
Also "STATUS: Full Time, Salaried, Exempt". Include.
Now ensure we don't add any headings with empty content.
Now craft the HTML.
Let's write the intro paragraph:
"Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, 'volunteer' referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA!"
Then job summary paragraph:
"The Case Manager will provide support to individuals and families experiencing homelessness who are approved to live in VOA’s Permanent Supportive Housing units the Chancery. Working alongside other members of the VOA Home team, the Case Manager will help clients access a range of services, including medical and mental health care, emergency and long-term housing, substance abuse treatment, and social services. The Case Manager will work directly within the apartment complex where residents reside. The role follows a harm reduction approach and a person-centered model to support clients effectively."
We can combine into one or two
.
Metadata paragraph: "Location: Louisville, KY | Status: Full Time, Salaried, Exempt | Program: Housing and Homeless Services | Reports to: Senior Program Manager"
Now responsibilities list: We'll split sentences.
Let's list each sentence:
1. Outreach and Community Engagement Conduct outreach to community partners and represent VOA values, aiming to raise awareness
2. Perform client assessments, develop and monitor case plans, and carry out necessary follow-up activities, while considering the dynamic needs of individuals, including mental health challenges and chronic homelessness.
3. Build connections with local agencies and service providers to strengthen community relationships.
4. Provide referrals and coordinate with community partners and service providers to ensure clients have access to health care, mental health services, and daily living support.
5. Allocate resources to clients based on their needs and eligibility, in alignment with grant guidelines.
6. Educate participants on available supportive services and their rights as program participants.
7. Assist participants in securing public benefits.
8. Help participants obtain necessary documentation, such as birth certificates, driver’s licenses, or TARC tickets.
9. Offer or refer participants to supportive services like financial planning, transportation, income support, recovery programs, mental health services, legal services, and housing counseling to overcome obstacles to stable housing or emergency shelter.
10. Ensure that all required documentation, including progress notes, is completed within 48 hours of client contact.
11. Complete and submit documentation for entry into the Homeless Management Information System (HMIS) and Electronic Health Record system within 48 hours of service, and provide weekly updates to the Program Support Coordinator and Program Manager.
12. Exercise sound clinical judgment in decision-making regarding participants, understanding and addressing their complex needs related to mental health and chronic homelessness.
13. Build rapport with participants and their families, demonstrating cultural sensitivity and understanding of their unique situations.
1
for prose. We must preserve all substantive info, not invent or summarize away detail. Remove boilerplate: EEO statement, equal opportunity, etc. Also remove navigation/cookie/legal. Also remove duplicated lines. We need to include sections only when posting has real specific content. Let's extract content: - Position title: Case Manager IV (but we do NOT repeat job title as heading). So we don't put heading for title. - Location: Louisville, KY (metadata). Could be folded into short
. - Status: Full Time, Salaried, Exempt (metadata). Could be in same p. - Program: Housing and Homeless Services. - Reports to: Senior Program Manager. - Introduction: Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change... etc. This is prose about organization. Could be under "About the role" or maybe "About the organization". The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use "About the role" heading for intro about role and organization.
- Benefits: list of benefits. Must include Benefits section.
- Job Summary and Qualifications: includes job summary (what case manager will do) and qualifications (education/experience requirements, personal automobile, etc). This could be split into "Responsibilities" and "Qualifications". The posting has "JOB SUMMARY AND QUALIFICATIONS:" then description of role (summary) then "WHAT YOU SHOULD HAVE FOR THIS ROLE:" which is qualifications.
- RESPONSIBILITIES: a long list of duties. We need to output as - items.
We must not repeat job title as heading. Also not put Job ID/requisition numbers as headings (none present). Remove boilerplate: EEO statement at end.
We need to preserve all substantive info: include details like "Must have a personal automobile, valid driver’s license, liability insurance, and be willing and able to travel within the full-service area." etc.
We need to format responsibilities as list items. The responsibilities block is a paragraph with many sentences separated by periods. We need to split into list items. Probably each sentence becomes a
- . Ensure we keep all content.
Let's parse responsibilities text:
"Outreach and Community EngagementConduct outreach to community partners and represent VOA values, aiming to raise awareness Perform client assessments, develop and monitor case plans, and carry out necessary follow-up activities, while considering the dynamic needs of individuals, including mental health challenges and chronic homelessness. Build connections with local agencies and service providers to strengthen community relationships. Provide referrals and coordinate with community partners and service providers to ensure clients have access to health care, mental health services, and daily living support. Allocate resources to clients based on their needs and eligibility, in alignment with grant guidelines. Educate participants on available supportive services and their rights as program participants. Assist participants in securing public benefits. Help participants obtain necessary documentation, such as birth certificates, driver’s licenses, or TARC tickets. Offer or refer participants to supportive services like financial planning, transportation, income support, recovery programs, mental health services, legal services, and housing counseling to overcome obstacles to stable housing or emergency shelter. Ensure that all required documentation, including progress notes, is completed within 48 hours of client contact. Complete and submit documentation for entry into the Homeless Management Information System (HMIS) and Electronic Health Record system within 48 hours of service, and provide weekly updates to the Program Support Coordinator and Program Manager. Exercise sound clinical judgment in decision-making regarding participants, understanding and addressing their complex needs related to mental health and chronic homelessness. Build rapport with participants and their families, demonstrating cultural sensitivity and understanding of their unique situations. Participate in Performance Quality Improvement (PQI) duties as assigned by supervisors and the PQI Committee. Facilitate the Critical Time Intervention (CTI) evidence-based model for program participants. Advocacy and Cultural SensitivityAdvocate for participants by incorporating their cultural values and addressing their specific mental health and homelessness challenges into the development and execution of their case plans. Address Systemic BarriersIdentify systemic barriers affecting participants and communicate with organizational leadership to collaboratively identify and implement solutions, considering the unique challenges of individuals with mental health needs and chronic homelessness. Compliance with PoliciesAdhere to all program policies and procedures, as well as the guidelines set forth by the Council on Accreditation, the Office of Resilience and Community Services, and VOA Mid Policies and Procedures. Ability to Thrive in a Fast-Paced EnvironmentDemonstrate the ability to work effectively in a fast-paced, dynamic environment, while managing the complex and varied needs of individuals, including those with mental health issues and chronic homelessness.Work closely with clients to identify barriers and develop actionable plans, supporting them in overcoming obstacles and transitioning into independent living within one year. Ability to Motivational InterviewCollaborate with clients to explore their unique needs and aspirations, empowering them to take the steps necessary to live independently and achieve their personal goals. Working EnvironmentWork closely with clients in their living environments to identify barriers, develop actionable plans, and support their transition to independent living within one year. This role requires direct engagement in the client's home."
We need to split into sensible list items. Could keep each sentence as separate
- . However some sentences are long and contain multiple clauses; but it's okay.
We also need to include "Job Summary" before responsibilities? The "JOB SUMMARY AND QUALIFICATIONS:" includes a summary paragraph: "The Case Manager will provide support to individuals and families experiencing homelessness who are approved to live in VOA’s Permanent Supportive Housing units the Chancery. Working alongside other members of the VOA Home team, the Case Manager will help clients access a range of services, including medical and mental health care, emergency and long-term housing, substance abuse treatment, and social services. The Case Manager will work directly within the apartment complex where residents reside. The role follows a harm reduction approach and a person-centered model to support clients effectively."
That could be part of "About the role" or maybe a separate "Job Summary" but we only have headings list; we could put that under "About the role" as prose.
Qualifications: "WHAT YOU SHOULD HAVE FOR THIS ROLE: Has a Masters of Social Work or a related Masters degree and more than 7 years of experience in the field; a person with a Bachelor of Social Work or a related undergraduate degree plus 10 or more years of related work experience; or a person with 15 year of experience in the field and no degree would qualify. Must have a personal automobile, valid driver’s license, liability insurance, and be willing and able to travel within the full-service area. Must complete required case management and (Critical Time Intervention) CTI training within 90 days of hire."
We can put that under "Requirements" or "Qualifications". Use
Qualifications
and list as - .
Benefits: list given. We'll put under
Benefits
and - .
Also include metadata (location, status, program, reports to) maybe as a short
after the heading? The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." So we can include a
with location, status, program, reports to.
We must not include EEO statement.
Now construct HTML:
About the role
[intro paragraph about VOA] plus maybe job summary? We'll combine.
But we need to avoid duplication: The intro paragraph about VOA is separate from job summary. We'll include both in the About the role section as prose (maybe two paragraphs). Use
for each.
Then maybe a
for metadata.
Then
Responsibilities
with - items.
Then
Qualifications
with - items.
Then
Benefits
with - items.
Check that we didn't miss any substantive info: The "Program: Housing and Homeless Services" and "REPORTS TO: Senior Program Manager" included in metadata.
Also "STATUS: Full Time, Salaried, Exempt". Include.
Now ensure we don't add any headings with empty content.
Now craft the HTML.
Let's write the intro paragraph:
"Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, 'volunteer' referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA!"
Then job summary paragraph:
"The Case Manager will provide support to individuals and families experiencing homelessness who are approved to live in VOA’s Permanent Supportive Housing units the Chancery. Working alongside other members of the VOA Home team, the Case Manager will help clients access a range of services, including medical and mental health care, emergency and long-term housing, substance abuse treatment, and social services. The Case Manager will work directly within the apartment complex where residents reside. The role follows a harm reduction approach and a person-centered model to support clients effectively."
We can combine into one or two
.
Metadata paragraph: "Location: Louisville, KY | Status: Full Time, Salaried, Exempt | Program: Housing and Homeless Services | Reports to: Senior Program Manager"
Now responsibilities list: We'll split sentences.
Let's list each sentence:
1. Outreach and Community Engagement Conduct outreach to community partners and represent VOA values, aiming to raise awareness
2. Perform client assessments, develop and monitor case plans, and carry out necessary follow-up activities, while considering the dynamic needs of individuals, including mental health challenges and chronic homelessness.
3. Build connections with local agencies and service providers to strengthen community relationships.
4. Provide referrals and coordinate with community partners and service providers to ensure clients have access to health care, mental health services, and daily living support.
5. Allocate resources to clients based on their needs and eligibility, in alignment with grant guidelines.
6. Educate participants on available supportive services and their rights as program participants.
7. Assist participants in securing public benefits.
8. Help participants obtain necessary documentation, such as birth certificates, driver’s licenses, or TARC tickets.
9. Offer or refer participants to supportive services like financial planning, transportation, income support, recovery programs, mental health services, legal services, and housing counseling to overcome obstacles to stable housing or emergency shelter.
10. Ensure that all required documentation, including progress notes, is completed within 48 hours of client contact.
11. Complete and submit documentation for entry into the Homeless Management Information System (HMIS) and Electronic Health Record system within 48 hours of service, and provide weekly updates to the Program Support Coordinator and Program Manager.
12. Exercise sound clinical judgment in decision-making regarding participants, understanding and addressing their complex needs related to mental health and chronic homelessness.
13. Build rapport with participants and their families, demonstrating cultural sensitivity and understanding of their unique situations.
1
Qualifications
and list as- .
Benefits: list given. We'll put under
Benefits
and- .
Also include metadata (location, status, program, reports to) maybe as a short
after the heading? The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." So we can include a
with location, status, program, reports to. We must not include EEO statement. Now construct HTML:
About the role
[intro paragraph about VOA] plus maybe job summary? We'll combine. But we need to avoid duplication: The intro paragraph about VOA is separate from job summary. We'll include both in the About the role section as prose (maybe two paragraphs). Use
for each. Then maybe a
for metadata. Then
Responsibilities
with- items.
Then
Qualifications
with- items.
Then
Benefits
with- items.
Check that we didn't miss any substantive info: The "Program: Housing and Homeless Services" and "REPORTS TO: Senior Program Manager" included in metadata.
Also "STATUS: Full Time, Salaried, Exempt". Include.
Now ensure we don't add any headings with empty content.
Now craft the HTML.
Let's write the intro paragraph:
"Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, 'volunteer' referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA!"
Then job summary paragraph:
"The Case Manager will provide support to individuals and families experiencing homelessness who are approved to live in VOA’s Permanent Supportive Housing units the Chancery. Working alongside other members of the VOA Home team, the Case Manager will help clients access a range of services, including medical and mental health care, emergency and long-term housing, substance abuse treatment, and social services. The Case Manager will work directly within the apartment complex where residents reside. The role follows a harm reduction approach and a person-centered model to support clients effectively."
We can combine into one or two
. Metadata paragraph: "Location: Louisville, KY | Status: Full Time, Salaried, Exempt | Program: Housing and Homeless Services | Reports to: Senior Program Manager" Now responsibilities list: We'll split sentences. Let's list each sentence: 1. Outreach and Community Engagement Conduct outreach to community partners and represent VOA values, aiming to raise awareness 2. Perform client assessments, develop and monitor case plans, and carry out necessary follow-up activities, while considering the dynamic needs of individuals, including mental health challenges and chronic homelessness. 3. Build connections with local agencies and service providers to strengthen community relationships. 4. Provide referrals and coordinate with community partners and service providers to ensure clients have access to health care, mental health services, and daily living support. 5. Allocate resources to clients based on their needs and eligibility, in alignment with grant guidelines. 6. Educate participants on available supportive services and their rights as program participants. 7. Assist participants in securing public benefits. 8. Help participants obtain necessary documentation, such as birth certificates, driver’s licenses, or TARC tickets. 9. Offer or refer participants to supportive services like financial planning, transportation, income support, recovery programs, mental health services, legal services, and housing counseling to overcome obstacles to stable housing or emergency shelter. 10. Ensure that all required documentation, including progress notes, is completed within 48 hours of client contact. 11. Complete and submit documentation for entry into the Homeless Management Information System (HMIS) and Electronic Health Record system within 48 hours of service, and provide weekly updates to the Program Support Coordinator and Program Manager. 12. Exercise sound clinical judgment in decision-making regarding participants, understanding and addressing their complex needs related to mental health and chronic homelessness. 13. Build rapport with participants and their families, demonstrating cultural sensitivity and understanding of their unique situations. 1
- items.
Check that we didn't miss any substantive info: The "Program: Housing and Homeless Services" and "REPORTS TO: Senior Program Manager" included in metadata.
Also "STATUS: Full Time, Salaried, Exempt". Include.
Now ensure we don't add any headings with empty content.
Now craft the HTML.
Let's write the intro paragraph:
"Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, 'volunteer' referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA!"
Then job summary paragraph:
"The Case Manager will provide support to individuals and families experiencing homelessness who are approved to live in VOA’s Permanent Supportive Housing units the Chancery. Working alongside other members of the VOA Home team, the Case Manager will help clients access a range of services, including medical and mental health care, emergency and long-term housing, substance abuse treatment, and social services. The Case Manager will work directly within the apartment complex where residents reside. The role follows a harm reduction approach and a person-centered model to support clients effectively."
We can combine into one or two
- items.
Then
- items.
Then
- .
Also include metadata (location, status, program, reports to) maybe as a short