Case Manager Interventional Psychiatry Program

Established in 1998, Boston Neurobehavioral Associates provides comprehensive outpatient behavioral health and psychiatric care to all ages. With practices across Massachusetts, Florida, Rhode Island, Illinois, New York, New Jersey, and Maryland, we serve the Greater Boston area and beyond. Led by Mohammad Munir, MD, our team of psychiatrists, nurse practitioners, physician assistants, psychologists, therapists, neuropsychologists, and other medical professionals collaborate to provide well-rounded, individualized care for a broad range of mental disorders and emotional difficulties, including depression, bipolar disorder, anxiety, insomnia, ADHD, and OCD. Treatment plans are tailored to each patient’s unique needs, combining psychotherapy, medication management, and lifestyle changes to help patients cope and overcome their challenges.

About the role

We are looking for a medical receptionist to join our team in Massachusetts. This role involves patient intake, care coordination, and support throughout the treatment process, with a focus on individuals navigating treatment-resistant conditions.

Responsibilities

• Conduct initial psychosocial and clinical intake screenings to determine patient readiness for advanced interventional procedures.
• Educate patients and families on procedural timelines, safety protocols, side effects, and expected outcomes.
• Coordinate scheduling across multidisciplinary teams, including interventional psychiatrists, nurse practitioners, and recovery staff.
• Build and track customized, individualized care plans for patients navigating treatment-resistant depression, PTSD, or OCD.
• Conduct weekly check-ins with patients to evaluate safety, measure progress, and identify barriers to treatment.
• Deliver crisis intervention and safety planning for high-risk patients experiencing acute psychiatric distress.
• Compile detailed clinical documentation required to secure prior authorizations for high-cost interventional therapies.
• Manage the appeals process for insurance denials by working directly with payers and providing necessary utilization reviews.
• Link patients to financial assistance programs, manufacturer savings cards, or external community resources when necessary.
• Formulate robust longitudinal aftercare plans once an intensive interventional treatment series concludes.
• Connect discharging patients back to community outpatient psychiatrists, therapists, and support networks to prevent relapse.

Requirements

• Bachelor's or Master's degree in Social Work (BSW/MSW) preferred.
• 1+ years of behavioral health case management experience, ideally within an intensive outpatient program (IOP), hospital, or specialized neuromodulation clinic.
• Comprehensive understanding of treatment-resistant mental health conditions, clinical rating scales (e.g., PHQ-9, GAD-7), strict HIPAA compliance, and insurance authorization workflows.

Benefits

• Medical and dental insurance
• 401k with matching
• HSA (Health Savings Account)
• Strong work-life balance with schedule flexibility
• W2 employed position

Pay

Market-leading compensation.

Schedule

• Monday through Friday
• No weekends
• No on-call required

Job Types: Full-time, Part-time