Case Manager - Indigent Disposition Program

Location: Portland, OR

About the role

Our client provides specialized services surrounding the respectful and timely care of unclaimed deceased individuals. Their work requires compassion, accuracy, discretion, and close coordination with families, healthcare providers, government agencies, funeral homes, and other community partners. This is a unique opportunity for someone who is highly organized, comfortable handling sensitive situations, and able to manage detailed cases from beginning to end.

Responsibilities

• Coordinate the documentation, communication, and final disposition of cases within Oregon’s Indigent Disposition Program.
• Manage cases in accordance with Oregon Mortuary and Cemetery Board timelines and documentation requirements.
• Complete and maintain death certificates, physical case files, and electronic tracking records.
• Coordinate with state agencies, VA eligibility and scheduling offices, and other organizations as needed.
• Research and locate potential relatives or contacts and send required notifications.
• Communicate with families and acquaintances regarding program requirements and available options.
• Coordinate the release, pickup, shipment, or transfer of remains when claimed.
• Maintain communication with hospitals, hospice providers, the Medical Examiner’s Office, and receiving funeral homes.
• Schedule case pickups, releases, and final disposition.
• Coordinate transportation of cremated remains to Willamette National Cemetery when applicable.
• Prepare and submit completed case files to billing for reimbursement processing when appropriate.

Requirements

• Strong organization and attention to detail.
• Ability to manage documentation, deadlines, and multiple cases simultaneously.
• Professional and compassionate communication skills.
• Comfort communicating with families, healthcare providers, government agencies, and funeral homes.
• Ability to handle sensitive and confidential information with professionalism.
• Strong follow-through and ability to coordinate multiple parties throughout the case process.

Qualifications

• Ability to work with sensitive subject matter involving deceased individuals and grieving families.
• Ability to maintain accurate and complete case documentation.
• Strong written and verbal communication.
• Dependability, discretion, and professionalism.

Pay

$23-$25/hr DOE

Schedule

Full-Time | Monday - Friday