Case Manager Immigration Bilingual Spanish

We need to output HTML fragment with sections only where there is real specific content. The posting includes Benefits, Overview (maybe About the role?), Qualifications, Responsibilities. Also maybe "Working Conditions" but not requested heading list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have Benefits, Overview (maybe About the role), Qualifications, Responsibilities. There's no explicit Pay or Schedule. There's no Skills separate; maybe skills are within qualifications. We should not create sections for Pay or Schedule if not present. Also we should not repeat job title. The posting includes "Benefits Information Benefits ..." then a list. We'll create

Benefits

then

• ... each benefit. Then Overview: The paragraph after "Equal Opportunity Employer Overview Since inception..." Actually there is "Equal Opportunity Employer Overview Since inception..." The overview text is about BI Incorporated and ISAP. That's like About the role or company overview. We'll use

  About the role

  maybe? But the instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use About the role for overview. We'll put that. Qualifications: There's a "Qualifications Minimum Requirements:" list. We'll make

  Qualifications

  then
  • each requirement. Responsibilities: There's "Responsibilities Summary:" then list of duties. We'll make

    Responsibilities

    then
    • each duty. We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The posting includes "Equal Opportunity Employer" line; we should remove that. Also "The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law." That's boilerplate legal; remove. Also maybe "Overview Since inception..." is not boilerplate; keep. We need to ensure we don't include headings with empty content. All sections have content. We need to output only HTML fragment, no /, no markdown fences. Let's extract benefits list: - Two (2) weeks of Vacation - Fifty-six (56) Hours of Sick Time - Fifteen (15) paid Holidays - Medical, Dental, and Vision coverage - Term life insurance (includes spouse and dependent) - Accidental death and dismemberment insurance - Short- and long-term disability - Flexible spending account - 401(k) retirement program with company match - Stock purchase program - Tuition reimbursement - Employee Assistance Program (EAP) - Legal program - Direct deposit - Theme park and attraction discounts We'll list each as
    • . Qualifications list: - High School Diploma or GED required. - Bachelor’s degree preferred. - Two years of customer service or case management experience required. - Bilingual Spanish required. - Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits. - US citizenship required. - Ability to receive client’s approval to work on contract required. - Must live in the US 3 of the last 5 years (military and study abroad included). - Effective verbal and written communication skills. - Ability to interpret and articulate rules, orders, instructions and materials. - Demonstrated sound judgment and even temperament. - Ability to maintain self-control in stressful situations. - Attention to detail. - Problem solving ability. - Ability to deal with multicultural contacts with sensitivity. - Basic computer skills. - Ability to work with computers and the necessary software typically used by the department. Also Working Conditions details maybe could be included under Qualifications? But not a separate heading; we could incorporate into Qualifications as part of list? The instruction says use
      • for any list of duties/requirements/benefits. Working Conditions is not a heading we have; we could treat as part of Qualifications or maybe as a separate section like "Working Conditions" but not in allowed headings list. Better to incorporate into Qualifications as additional items. However the instruction says "Prefer a few substantive sections over many thin ones." So we could add Working Conditions as part of Qualifications or maybe as a separate section "Working Conditions" but not in allowed list; risk of being considered filler. Safer to include within Qualifications as extra items. Responsibilities list: need to extract each duty from the responsibilities paragraph. Let's list them: - Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract. - Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements. - Meets with participants face-to-face regularly as required by contractual obligations. - Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP. - Proactively manages cases using all appropriate tools and techniques. - Maintains confidentiality of all records. - Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements. - Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program. - Assists ISAP participants with acquiring travel documents from the countries of citizenship. - Maintains a log of travel document information for each participant. - Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants. - Coordinates and facilitates translation services for ISAP participants, including emergency translation services. - Connects participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources. - Identifies and coordinates services as required. - Supervises ISAP participants while in Company offices. - Establishes schedules for ISAP participants that include, but are not limited to, counseling sessions, immigration Court appearances, and access to legal services. - Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations. - Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations. - Reports on program violations in a timely manner using established reporting parameters. - Conducts home visits to verify participants’ places of residence in compliance with contractual obligations. - Performs emergency counseling for ISAP participants as needed. - Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer. - Performs other duties as assigned. We'll put each as
      • . Now About the role section: we need to include the overview paragraph(s) after removing boilerplate. The overview text: "Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants." We'll put that in

        . Now ensure we didn't include any boilerplate like "Equal Opportunity Employer". Remove. Now produce HTML:

        About the role

        Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

        Benefits

        • Two (2) weeks of Vacation
        • Fifty-six (56) Hours of Sick Time
        • Fifteen (15) paid Holidays
        • Medical, Dental, and Vision coverage
        • Term life insurance (includes spouse and dependent)
        • Accidental death and dismemberment insurance
        • Short- and long-term disability
        • Flexible spending account
        • 401(k) retirement program with company match
        • Stock purchase program
        • Tuition reimbursement
        • Employee Assistance Program (EAP)
        • Legal program
        • Direct deposit
        • Theme park and attraction discounts

        Qualifications

        • High School Diploma or GED required.
        • Bachelor’s degree preferred.
        • Two years of customer service or case management experience required.
        • Bilingual Spanish required.
        • Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits.
        • US citizenship required.
        • Ability to receive client’s approval to work on contract required.
        • Must live in the US 3 of the last 5 years (military and study abroad included).
        • Effective verbal and written communication skills.
        • Ability to interpret and articulate rules, orders, instructions and materials.
        • Demonstrated sound judgment and even temperament.
        • Ability to maintain self-control in stressful situations.
        • Attention to detail.
        • Problem solving ability.
        • Ability to deal with multicultural contacts with sensitivity.
        • Basic computer skills.
        • Ability to work with computers and the necessary software typically used by the department.
        • Typical office environment.
        • Some local travel is required.
        • Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
        • Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants.
        • Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry.
        • Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.

        Responsibilities

        • Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract.
        • Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements.
        • Meets with participants face-to-face regularly as required by contractual obligations.
        • Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP.
        • Proactively manages cases using all appropriate tools and techniques.
        • Maintains confidentiality of all records.
        • Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements.
        • Installs electronic monitoring equipment on ISAP