Case Manager Immigration Bilingual Spanish

We need to output HTML fragment with sections: Benefits, Overview, Qualifications, Responsibilities. Possibly also "Working Conditions"? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We have Benefits info: list of benefits. Provide

  Benefits

  then
  • each benefit. Overview: The paragraph about BI Incorporated, ISAP, etc. Provide

    Overview

    then

    with that content. Qualifications: Minimum Requirements list. Provide

    Qualifications

    then
    • each requirement. Responsibilities: Summary and Primary Duties And Responsibilities list. Provide

      Responsibilities

      then
      • each duty. We also have Working Conditions paragraph. Could be part of Qualifications? It's separate but maybe we can include under Qualifications or as separate section? The instruction says prefer a few substantive sections over many thin ones. Working Conditions is substantive; could be its own section or merged into Qualifications? It's about physical demands. Could be its own section "Working Conditions". But we have limited headings list: they gave examples but not exclusive. Could add "Working Conditions". It's substantive. Let's include as its own section. We need to remove boilerplate: "Equal Opportunity Employer" etc. Also "The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law." That's legal boilerplate; remove. Also "Overview Since inception..." we keep. We need to ensure we don't duplicate lines. Let's extract Benefits list: - Two (2) weeks of Vacation - Fifty-six (56) hours of sick time - Fifteen (15) paid Holidays - Medical, Dental, and Vision coverage - Term life insurance (includes spouse and dependent) - Accidental death and dismemberment insurance - Short- and long-term disability - Flexible spending account - 401(k) retirement program with company match - Stock purchase program - Tuition reimbursement - Employee Assistance Program (EAP) - Legal program - Direct deposit - Theme park and attraction discounts We'll output each as
      • . Overview paragraph: "Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants." Qualifications list: Minimum Requirements: - High School Diploma or GED required. - Bachelor’s degree preferred. - Two years of customer service or case management experience required. - Bilingual Spanish required. - Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits. - US citizenship required. - Ability to receive client’s approval to work on contract required. - Must live in the US 3 of the last 5 years (military and study abroad included). - Effective verbal and written communication skills. - Ability to interpret and articulate rules, orders, instructions and materials. - Demonstrated sound judgment and even temperament. - Ability to maintain self-control in stressful situations. - Attention to detail. - Problem solving ability. - Ability to deal with multicultural contacts with sensitivity. - Basic computer skills. - Ability to work with computers and the necessary software typically used by the department. Working Conditions paragraph: "Encountered on a regular basis as part of the work this job performs. Typical office environment. Some local travel is required. Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine. Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants. Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry. Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits." Responsibilities list: We need to extract each duty from the responsibilities section. Let's parse: - Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract. (This is summary; maybe include as first bullet.) - Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements. - Meets with participants face-to-face regularly as required by contractual obligations. - Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP. - Proactively manages cases using all appropriate tools and techniques. - Maintains confidentiality of all records. - Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements. - Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program. - Assists ISAP participants with acquiring travel documents from the countries of citizenship. - Maintains a log of travel document information for each participant. - Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants. - Coordinates and facilitates translation services for ISAP participants, including emergency translation services. - Connects participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources. - Identifies and coordinates services as required. - Supervises ISAP participants while in Company offices. - Establishes schedules for ISAP participants that include, but are not limited to, counseling sessions, immigration Court appearances, and access to legal services. - Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations. - Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations. - Reports on program violations in a timely manner using established reporting parameters. - Conducts home visits to verify participants’ places of residence in compliance with contractual obligations. - Performs emergency counseling for ISAP participants as needed. - Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer. - Performs other duties as assigned. We'll output each as
      • . Now ensure we don't include any filler like "commensurate with experience". Not present. We need to output only HTML fragment, no or . Use

        headings. Let's craft:

        Benefits

        • Two (2) weeks of Vacation
        ...

        Overview

        Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

        Qualifications

        • High School Diploma or GED required.
        • Bachelor’s degree preferred.
        • Two years of customer service or case management experience required.
        • Bilingual Spanish required.
        • Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits.
        • US citizenship required.
        • Ability to receive client’s approval to work on contract required.
        • Must live in the US 3 of the last 5 years (military and study abroad included).
        • Effective verbal and written communication skills.
        • Ability to interpret and articulate rules, orders, instructions and materials.
        • Demonstrated sound judgment and even temperament.
        • Ability to maintain self-control in stressful situations.
        • Attention to detail.
        • Problem solving ability.
        • Ability to deal with multicultural contacts with sensitivity.
        • Basic computer skills.
        • Ability to work with computers and the necessary software typically used by the department.

        Working Conditions

        Encountered on a regular basis as part of the work this job performs. Typical office environment. Some local travel is required. Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine. Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants. Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry. Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.

        Responsibilities

        • Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract.
        • Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements.
        • Meets with participants face-to-face regularly as required by contractual obligations.
        • Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP.
        • Proactively manages cases using all appropriate tools and techniques.
        • Maintains confidentiality of all records.
        • Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements.
        • Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program.
        • Assists ISAP participants with acquiring travel documents from the countries of citizenship.
        • Maintains a log of travel document information for each participant.
        • Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants.
        • Coordinates and facilitates translation services for ISAP participants, including emergency translation services.
        • Connects participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or