Case Manager III (Full Time, .9 Days)

About the role

Connections Health Solutions is a leading provider of immediate‑access behavioral health crisis care. Founded by emergency‑room psychiatrists, the physician‑led, data‑driven model stabilizes individuals in crisis and connects them to community‑based resources for ongoing recovery. The organization is recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice.

The Case Manager III facilitates admission intakes, treatment planning, discharge planning, clinical interventions, crisis management, and coordination of care for individuals in crisis. This full‑time position carries a caseload and works collaboratively with an interdisciplinary treatment team.

Location: Kirkland, Washington

Responsibilities

• Facilitate admission intakes, treatment planning, discharge planning, and crisis management for individuals stabilizing from crisis.
• Conduct thorough, accurate, clinically sound Psychosocial Assessments and sign off on assessments completed by Certified AAC or associate‑level staff when fully licensed.
• Educate individuals about consents, treatment authorizations, and disclosures.
• Participate regularly in Interdisciplinary Treatment Team meetings and develop individualized, person‑centered Treatment Plans.
• Gather collateral information from individuals and involved parties to inform assessment and discharge planning.
• Maintain working knowledge of the Involuntary Treatment Act (ITA) and Evaluation & Treatment (E&T) involuntary commitment process; monitor petition timelines and attend E&T hearings when subpoenaed.
• Coordinate care and provide referrals, ensuring services are aligned with both facility staff and external providers.
• Identify and address gaps in service needs, making recommendations for post‑discharge support.
• Engage, monitor, and communicate with individuals to maintain safety while meeting their needs.
• Redirect individual behavior as needed to maintain a safe milieu.
• Document all services, activities, and clinical notes accurately in the medical record.
• Provide internal education on DBT, trauma‑informed care, harm reduction, and service‑plan documentation.
• Promote recovery and community reintegration through case management services.
• Prepare clinical reports and individualized service plans using agency electronic documentation software, ensuring compliance with clinical, contractual, regulatory, and legal requirements.
• Maintain knowledge of Washington State behavioral health system and funding sources.
• Participate in individual and group supervision, in‑services, training, and competency assessments.
• Complete all other duties as assigned.

Requirements

• Master’s degree in behavioral health, Social Work, Counseling, Psychology, or a related discipline.
• Unrestricted Washington State license as a Licensed Mental Health Professional (LMHP) and/or Licensed Independent Clinical Social Worker (LICSW), Licensed Mental Health Counselor (LMHC), Licensed Marriage and Family Therapist (LMFT), or an associate license (e.g., LICSWA, LMHCA).
• Minimum 3 years of experience in mental health, substance‑abuse treatment, or a related field.
• Knowledge of the Washington State behavioral health system and available resources.
• Ability to maintain a working knowledge of the Involuntary Treatment Act and E&T involuntary commitment process.
• Completion of all credentialing requirements (NPI, Medallion enrollment, Medicare enrollment, etc.) within the required timeframe.
• Mandatory COVID‑19 vaccination (or approved exemption) prior to start date.
• It would be great if you have experience working with children, youth, families, and adults with behavioral health issues.
• Knowledge of and experience with the Washington State involuntary treatment process.

Benefits

• Comprehensive health insurance for employees and families (Medical, Dental, Vision, Accident, Critical Illness, Hospital Indemnity).
• Basic Life and AD&D insurance paid by the company; Short‑ and Long‑Term Disability coverage.
• Voluntary Life insurance options for employees and families.
• Health Savings Account with employer contribution ($1,000–$2,000 depending on plan).
• Flexible Spending Accounts for health care and dependent care.
• 401(k) plan with company match after 6 months (50 % of employee deferrals up to 6 % of compensation).
• Generous PTO (starting at 160 hours accrued annually) plus 12 recognized company holidays.
• Company‑paid parental leave for eligible employees.
• Employee Assistance Program offering confidential emotional, financial, legal, and online support.
• Automatic enrollment in the 401(k) plan after 90 days of employment.

Pay

• Commitment bonus: $10,000 for full‑time employees.
• Shift differentials:
  • + $2/hr for Monday‑Thursday nights
  • + $3/hr for Friday‑Sunday nights
  • + $2/hr for Saturday‑Sunday days
• Base pay range: $40.50 – $50.00 per hour (USD), dependent on experience, education, internal equity, and budget.