Case Manager II

Duties And Responsibilities

• Do an assessment intake on the resident to obtain personal history.
• Assess what other resources and agencies would benefit the resident and make referrals accordingly.
• Maintain accurate written case notes on each resident interviewed.
• Follow all policies and procedures of the center.
• Meet with Families assigned to you weekly for updates and guidance.
• Distribute supplies and other belongings to clients.
• Understand all policies and procedures for the center and implement them in daily work.
• Able to search belongings in a proper manner.
• Maintain records in a timely, accurate, and orderly manner.
• Participate in training as required by the Social Services Director.
• Maintain required records related to grant administration.
• Give high priority to the welfare of each resident.
• Manage the step/phase program.
• Give input to needed educational programming.
• Cooperate with other center staff and volunteers.
• Always maintain a professional attitude and appearance.
• Actively support the mission and goals of The Salvation Army.

Qualifications

• Associate degree in human services (or minimum of one year working with displaced clients), Bachelors preferred.
• Minimum of one year in Case Management or a related field.
• Excellent verbal and written communication skills.
• Ability to present information to small groups.
• Must demonstrate good judgment and act in a professional manner.
• Ability to maintain confidentiality.
• Ability to meet deadlines.
• Ability to work with people from diverse populations.
• Ability to read and write in the English language.
• Must have problem-solving, listening, and organizational skills.
• Ability to multitask and prioritize according to deadlines.
• Ability to file and maintain files with accuracy.

Skills

• Ability to use Microsoft Word, Access, Excel, Power Point, and Outlook.
• Ability to use new software programs with basic training (Ulti-Pro and others).
• Ability to create and maintain spreadsheets as needed.
• Ability to drive if the position requires driving.

Physical Requirements

• Ability to maneuver.
• Ability to remain in a stationary position.
• Ability to grasp, push, pull, and reach overhead.
• Ability to operate telephone.
• Ability to lift 25 pounds.
• Ability to access and produce information from the computer.
• Ability to understand written information.