Case Manager II

About the role

Seeking a Case Manager II to provide advocacy and support for patients with serious health conditions. Responsibilities include acting as the primary contact, analyzing issues, developing action plans, and coordinating with external stakeholders to ensure access to care, workplace protections, and financial stability.

Responsibilities

• Act as the primary contact for patients
• Analyze issues and develop action plans
• Coordinate with external stakeholders to ensure access to care, workplace protections, and financial stability
• Complete applications for insurance and social programs
• Secure medical records
• Mediate coverage disputes
• Communicate effectively with patients and agencies
• Maintain accurate case information
• Engage with patients over the phone

Qualifications

Minimum of 3+ years in social services, healthcare, or disability-related fields, with experience supporting insurance enrollment, disability claims, or charitable assistance.

Skills

• Strong organizational skills
• Ability to prioritize in a fast‑paced environment
• Excellent communication skills for dealing with emotionally overwhelmed callers
• Proficiency with technology tools
• Maintaining confidentiality
• Adaptability to changing priorities

Benefits

• Health, dental, and vision insurance
• Paid leave
• 401(k) retirement plan
• Wellness programs

Hybrid work model available for local candidates, with remote options for certain locations after training.