Case Manager I, Claims Management

Position Summary

The Case Manager I is responsible for investigating, evaluating, and resolving low complexity workers’ compensation or general liability claims. This is an Onsite job, based in Bentonville, Arkansas.

What You'll Do

• Secure and maintain the required licensure required by the state(s).
• Manage an active caseload of up to 140 low complexity workers’ compensation or general liability claims.
• Secure and review initial claim reports, gather information, facts, and evidence to determine compensability or negligence in accordance with state specific statutes.
• Identify and escalate potential fraudulent claims.
• Identify and escalate claims with Early Claims Assessment (ECA) potential.
• Communicate with injured associates or customers that have sustained minor bodily injury or property damage with empathy and help them navigate the claims process.
• Establish timely and accurate reserves on claims; Escalate claims to the Claims Manager if claim value exceeds reserve authority.
• Adjudicate claims within reserve authority up to $35,000; Payment authority $2,500
• Authorize and approve payment for reasonable and related medical treatment or damages.
• Negotiate and resolve claims with associates and customers.
• Issue settlement payments within authority limit; Escalate claims to the Claims Manager if payment exceeds authority.
• Escalate claims with increasing complexity or litigation potential to the Claims Manager.
• Maintain compliance with all regulatory, jurisdictional, and internal standard operating procedures.
• Deliver exceptional customer service to injured associates, customers, the employer, and clients.
• Pass the adjuster licensing exam and obtain the state-issued adjuster license within required deadlines.

About The Team

The Claims Management team is dedicated to delivering fair, timely, and empathetic resolution of workers’ compensation and general liability claims, ensuring compliance with all regulatory requirements. We operate collaboratively, leveraging expertise and strategic initiatives to drive claim resolution and support injured associates and customers throughout the process.

What You’ll Bring

• A High School Diploma or GED
• Strong organizational skills and the ability to manage time effectively in a fast-paced environment.
• Excellent verbal and written communication skills.
• Prior claims, insurance, or customer service experience is preferred.

Benefits & Perks

• Competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• The annual salary range for this position is $60,000.00 - $110,000.00
• Additional compensation includes annual or quarterly performance bonuses.
• Additional compensation for certain positions may also include : Stock

Minimum Qualifications

• Option 1: High school diploma, GED, or equivalent.
• Option 2: 2 years’ experience in claims processing, insurance operations, or customer-facing service roles.

Preferred Qualifications

• Certification in claims management or insurance (e.g., AIC).
• Prior experience applying jurisdiction specific regulatory requirements, and in negotiation and settlement processes.