Case Manager I, CARE

About the role

The CARE Case Manager provides non-clinical student case management, in the moment solutions, and resource identification, referrals, and follow up to resources, and basic-needs support for struggling students.

Responsibilities

• Provide individualized care and case management services so students can meet their goals. This includes intake, needs assessment, resource management, service planning, and monitoring and evaluation.
• Teach students how to problem-solve by identifying alternative options as they relate to their life and career goals.
• Liaison with faculty when appropriate about student progress and student situations that could impact academic performance.
• Keep accurate log notes that reflect the discussion and essential information conveyed to students.
• Refer students to appropriate resources on campus based upon their needs (e.g. orientation, disability access, etc.).
• Refer students to appropriate community resources based on their needs.
• Respond within 48 hours during regular working hours to student phone calls and email inquiries.
• Maintain information and network for campus and community resources.
• Problem solve and develop plans to meet students’ needs, including ongoing support and comprehensive wrap around services.
• Establish educational materials and support groups on campus to help students develop coping strategies for common basic needs.
• Develop referral resource information.
• Develop and conduct training sessions for faculty and staff on how to work with students who have basic needs on all campuses.
• Execute wellness tactics on the college strategic plan.
• Provide programming opportunities for students related to wellness.
• Work with the Director to develop an annual CARE program training series for faculty and staff.
• Establish and maintain close working relationships with a variety of Aims departments, including, Student Disability Center, TRIO, Center for Diversity and Inclusion, Registrar, Office of Financial Aid, Tutoring Center, Career Service, Transition Center, and other departments that may be helpful in meeting students’ needs and academic goals.
• Develop and maintain strong collaborative relationships with community and campus agencies.

Requirements

• Bachelor's Degree in a Human Services field such as Social Work, Psychology, Counseling, Public Health, Human Relations, Higher Education, Student Affairs Administration, or another closely related degree.
• Two (2) years of professional experience working in social work, case management, student conduct, student services, psychology, health care coordination, counseling, human services, and/or otherwise coordinating services for students/clients or an equivalent combination of education and/or work experience.

Qualifications

• Proficiency in Microsoft Office.
• Ability to manage and coordinate several programs, activities, and services simultaneously.
• Experience working with a diverse student population (i.e. post-traditional students, students of color, Veterans, first generation college students etc.) from underserved or underrepresented backgrounds in the higher education or human services environments, specifically in a social work capacity.
• Experience with Data collection and analysis in order to develop informed services.

Skills

• Problem solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to work flexible hours, including evenings and weekends.

Benefits

• 100% employer provided medical & dental coverage employees (employee only option)
• 85% employer provided medical & dental coverage for employee's spouse and/or family
• Voluntary vision insurance
• Staff Annual Leave (minimum accrual of 15 days) & Sick (minimum accrual of 12 days)
• 17 paid holidays and 3 personal days each year
• Summer schedule: 4-day work week - Fridays Off
• Tuition waiver & reimbursement for employees
• Tuition waiver for dependents
• PERA employer (see www.copera.org for comprehensive benefits)
• Additional supplemental benefits & retirement programs available
• Access to the PERC (Aims gym) for employee & one guest
• Free parking on all campuses

Pay

Minimum Hiring Annual Salary $52,612.00
Maximum Hiring Annual Salary $56,821.00

Schedule

Full-time