Care Manager

POSITION SUMMARY

The Care Manager is a central hub for care coordination, compliance, staffing and scheduling, Client communication, and Branch operations. This role supports exceptional service delivery by connecting Clients, families, Caregivers, and partners — ensuring every person in our care receives consistent, high-quality support.

WHO WE ARE

- A family-owned organization with 20 years experience of raising the standards for in-home care — and we're still pushing higher.
- We build teams of driven, mission-obsessed experts whose energy and focus turn every initiative into a success
- Our process is our promise: proven systems and disciplined execution deliver exceptional care to every Community, Employee, and Client.
- A culture built to energize — powering meaningful careers for world changers who never settle.
- See How We're Raising the Bar

ROLE RESPONSIBILITIES

• Provide 5-star service to all incoming calls, serving as a key communication hub for Clients, families, Caregivers, Case Managers, and referral partners
• Career Coordination, Compliance, Staffing and Scheduling, Client Communication, and Branch Operations
• Develop individualized service plans and conduct initial and ongoing Client assessments for quality and compliance
• Prepare Client welcome materials, intake documentation, and manage authorizations to support billing accuracy
• Schedule and staff to minimize overtime, reduce service disruptions, and ensure consistent shift coverage
• Provide after-hours support as needed to maintain seamless care continuity
• Maintain Branch compliance efforts, including compliant licensing documentation
• Conduct weekly New Hire Orientation sessions for incoming Caregivers

ROLE QUALIFICATIONS

• Experience in home care, healthcare coordination, or a client-facing service role preferred
• Highly organized with strong attention to detail and accurate record-keeping practices
• Proactive communicator with excellent interpersonal skills and a warm, professional presence
• Solutions-oriented and self-managed — able to handle multiple priorities in a fast-paced environment
• Committed to compliance, HIPAA standards, and maintaining accurate documentation
• Strong collaboration skills with a team-first mindset and high-quality customer service approach
• Proficient with technology and healthcare management or scheduling systems
• Experience in assisted living, in-home care, or billing and authorization management a bonus

COMPREHENSIVE WELLNESS PORTFOLIO

• Paid Time Off and Paid Holidays*
• 100% Company-Paid Dental Insurance and Vision Insurance*
• 100% Company-Paid $25,000 Life Insurance Policy*
• 100% Company-Paid Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7
• Customizable Health Insurance Plans: Up to 100% Company Contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed*
• 401(k) Retirement Program - with Employer Match*
• Professional Development – ongoing education, wraparound support, and leadership coaching
• A Next-Level, Comprehensive Training and Orientation Week
• And a supportive team to work alongside!

COMPETENCIES

• Proactive, solution-oriented self-starter who takes initiative and works independently
• Values innovation, efficiency, and streamlined processes
• Excellent written and verbal communication skills in English
• Meticulous attention to detail, with accurate record-keeping and documentation
• Strong project management skills — strategic, organized, and intuitive
• Collaborative team player with excellent interpersonal skills
• Results-driven, with proven time management skills and the ability to juggle multiple priorities and deadlines in a fast-paced environment
• Exercises sound judgment and discretion in handling sensitive matters
• Tech-savvy and comfortable with a variety of software and devices
• Warm, welcoming, and professional demeanor with a commitment to outstanding customer service
• Strong commitment to compliance, including knowledge of HIPAA best practices for handling PHI
• Administrative experience in a related specialty such as accounting, customer service, scheduling, billing, IT, project management, sales, marketing, business development, staffing, recruiting, care coordination, compliance, office or business management, human resources, or operations
• Background in senior care, assisted living, skilled nursing, or in-home care

APPLICANT ELIGIBILITY

Equal Opportunity Employer