Case Manager I

Responsibilities

• Assists with assessing veterans referred to the program to include any problems, needs, or barriers identified in the following areas: Housing, Employment, Education/Training, Financial, Sobriety Support/Addiction Treatment, Legal, Family/Social, and Medical/Psychiatric
• Coordinates care with VA personnel and other community partners on behalf of clients to for eligibility documentation, mental and physical health services
• Facilitates client intake process and compiles client files for the program and teammates, ensuring all program eligibility documentation is complete
• Collaborates with clients to complete Individual Action Plans (IAP) that are approved and signed by Case Manager III, Program Coordinator, or Clinical Director
• Maintains confidential client files in a professional and timely manner ensuring all forms are the most recently revised versions and in compliance with organization standards; all required documents are present, complete, signed by the client and staff as applicable; and documents are placed in the correct order according to organization standards
• Mets with clients as specified by program requirements and documents progress notes in Data/Assessment/Plan (DAP) format that are approved and signed by Case Manager III, Program Coordinator, or Clinical Director
• Reviews and documents updates for IAPs on a monthly basis
• Completes timely discharge summaries that are approved and signed by Case Manager III, Program Coordinator, or Clinical Director
• Conducts home visits (whether at project-based units or scattered site) to provide case management services and ensure health and welfare of clients
• Affords assistance in quality management activities, data collection, and preparing reports
• Facilitates client life skills classes
• Assists in providing specialized case management services and life skills groups/classes to veteran subpopulations as applicable (such as female veterans, disabled veterans, Iraq/Afghanistan veterans, etc.)
• Conducts random drug and alcohol screenings of clients
• Maintains confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA) standards
• Completes accurate and timely data entry into the HMIS system as applicable and other required internal and external databases
• Documents client referrals for services
• Attends scheduled team meetings and trainings
• Maintains and submits time sheets, mileage logs, client expenses, and other required documentation accurately and in a timely fashion
• Performs other duties as required

Program-Specific Duties

• Transitional Housing: Focuses on providing case management services that result in clients transitioning to permanent housing
• Permanent Housing: Focuses on providing case management services that result in clients obtaining and maintaining permanent housing
• Workforce: Assists with Workforce Program Assessment and Enrollment processes
• SSVF: Conducts rapid rehousing and homeless prevention services for veterans and their families
• Incarcerated Veterans Transition Program (IVTP): Assists with Program Assessment and Enrollment processes for clients currently in jail/prison or recently released from jail/prison

Qualifications

• High School Diploma required
• One year of experience in social services or related field preferred
• Experience working with homeless and/or veterans preferred
• Certification in Substance Abuse Counseling preferred
• Experience facilitating support groups preferred
• Strong oral and written communication skills
• Professional manner and appearance
• Ability to work independently and within a team
• Ability to take direction
• Ability to work effectively with diverse group of clients, staff, and community members
• Computer proficient in Microsoft Office and Internet
• Valid driver’s license required. If driving company vehicles, must meet company insurance requirements and complete a provided driver training course