Case Manager - HSPRS

Cayuga Centers is an accredited non-profit, human services agency dedicated to family support and preservation, trauma-informed care, and serving vulnerable populations with unique needs. Founded in 1852, we deliver high-quality and innovative services to individuals, children, youth, and families across 8 states, serving over 10,000 annually. We embrace diversity, equity, inclusion, and belonging, providing staff with training and resources to grow and serve with cultural humility.

About the Role

Our Home Study and Post Release Services (HS/PRS) program supports unaccompanied children (UC) aged 0–17½, referred through shelters or foster care providers. Case Managers conduct home studies to assess safety and suitability before unification, then provide ongoing post-release services to ensure the child and sponsor thrive. This includes connecting them to medical care, education, mental health services, and other community resources while monitoring their well-being.

Responsibilities

• Ensure safety for all youth on caseload
• Manage a high-turnover caseload of approximately 40 youth (HS and PRS cases)
• Comply with agency and regulatory policies and procedures
• Coordinate initial intake for each youth
• Conduct home studies to assess safety and suitability of sponsors
• Contact each child and sponsor within 24 hours of case assignment
• Conduct safety screenings and mental health assessments
• Coordinate, schedule, and confirm necessary services for youth
• Communicate regularly with youth and sponsors to address needs/concerns
• Maintain current assessments, reports, and case notes in hardcopy and electronic files
• Ensure each youth is enrolled and attending school
• Respond to client emergencies within or outside work hours
• Travel throughout the region (up to 3 hours) and potentially outside the assigned region for home visits and in-person case contacts

Requirements

• Bachelor’s degree in a relevant behavioral/social science field
• Experience conducting home studies according to state requirements
• Strong professional writing skills, particularly for assessment reports
• Knowledge of local community social services
• Experience working with immigrant populations
• 1–3 years of progressive case management experience (preferred)
• Child welfare experience (preferred)
• Ability to work in a fast-paced environment
• Proficiency in Microsoft Office
• Ability to work with culturally diverse populations, non-English speakers, and LGBTQ youth
• Bilingual (English/Spanish) preferred; English writing proficiency required
• Valid driver’s license and reliable personal vehicle for home visits (up to 3 hours away)
• Ability to travel extensively, including by air

Physical Requirements

• Prolonged computer work and desk sitting
• Ability to lift up to 30 pounds
• Frequent driving and/or public transportation for client visits

Schedule

• Exempt position, Monday–Friday, 9am–5pm (business hours)
• Flexibility required to meet program needs, including afternoons, evenings, and weekends

Pay

$64,500 annually

Benefits

• 120 hours of vacation time; 12 sick days per year
• 10 holidays, 3 personal days, and medical appointment time
• Medical, dental, and vision insurance
• Pet and legal insurance
• Employee Assistance Program
• FSA, transit, and parking savings accounts
• Supplemental life insurance, critical illness, and enhanced short-term disability benefits
• 401(k) available
• Corporate Discounts Program
• Identity Protection