Case Manager, Housing Intake Services -The Nest

About the role

The Case Manager, Housing Intake Services supports the Program Manager, Housing Intake Services and participates in the intake process for individuals referred to our housing programs. They are knowledgeable about the housing application process, including eligibility for various vouchers and subsidies, and ensure appropriate documentation is provided.

Responsibilities

• Ensure outreach, intake, and assessment progress notes are completed for all referrals to project-based sites within specified timelines.
• Screen newly referred clients to ensure they meet eligibility requirements.
• Complete housing authority applications and submit them for supervisor review in a timely manner.
• Enter referrals into DHS database (CHAMP) and LAHSA database (HMIS, RMS) promptly.
• Review housing subsidy/voucher applications (HACoLA/LACDA, HACLA and Brilliant Corners) and property management applications to confirm accuracy and completeness, auditing files for required supportive documentation.
• Audit non-eligible clients' files to ensure they are referred to appropriate alternative services and maintain documentation supporting ineligibility.
• Audit data entry for all reporting requirements and outcomes.
• Create initial individual client physical charts for appropriate file maintenance and audit purposes.
• Maintain a client-centered approach using Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles.
• Maintain client confidentiality and adhere to HIPAA laws and other applicable state or local laws.
• Coordinate appointments, transportation, and follow-up services for clients to ensure they have necessary documents for applications.
• Directly transport clients in a personal vehicle to various agencies and in the greater Los Angeles area to decrease barriers to housing.
• Communicate effectively with property managers and other third-party partners.
• Participate in weekly staff meetings, direct individual supervision, and trainings.

Qualifications

• High School Diploma or GED or Equivalent
• Valid Driver’s License, reliable car, auto insurance meeting state requirements, and acceptable driving record.
• Bachelor’s Degree and one year experience providing services to individuals living with mental illness and/or substance addictions OR Two (2) years of equivalent experience.
• Knowledgeable about various housing subsidy types, housing application process, and eligibility requirements.
• Experience working in a high tolerance Harm Reduction environment.
• Computer literate; proficient in using Microsoft Word, Outlook, and Excel programs.
• Skilled in data collection.
• Ability to perform other duties as assigned.